Front Desk Agent - Full Time - SpringHill Suites Dulles - Starting at $17/hour

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner.
• Provides the highest level of service.
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
• Affords assistance by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows SpringHill Suites guest service recovery program.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Maintains room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Handles cash and processes financial transactions according to SpringHill Suites procedures.
• Uses all equipment properly and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Adheres to SpringHill Suites general work rules and department procedures.
• Attends all required department and hotel meetings.

Requirements

• High school diploma or GED required.
• 1+ years prior guest service experience required, preferably in a hospitality setting.
• Excellent verbal communication skills needed.
• Attention to detail, customer focused, and the ability to perform job duties in a fast-paced environment.
• Prior experience in a Marriott brand hotel preferred.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Qualifications

• Knowledgeable of hotel emergency procedures.
• Maintains a clean and safe work area in compliance with SpringHill Suites, brand, local, state, and federal regulations.

Skills

• Customer service skills.
• Verbal communication skills.
• Attention to detail.
• Fast-paced environment adaptability.
• Handling cash and financial transactions.
• Equipment usage and cost control.

Benefits

• Well-Being Benefits
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Long Term Planning: 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Team Member Programs
• Discounted Room Rates for Team Members, Family and Friends
• Weekly Payroll ($17 - $18 an hour)

Pay

• $17 - $18 an hour

Schedule

• Not specified