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Jobs · Management · Virginia

Front Desk Agent - Full Time PM Shifts - Holiday Inn Dulles - starting at $17/hour

B. F. Saul Company Hospitality Group · Sterling, VA · 2 wk ago
On-siteManagement$17/hrFull-time

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of operation. The Hospitality Group operates a portfolio of more than 20 business-class hotels under top brands, including Intercontinental Hotel Groups, Marriott International, Hilton, Best Western Hotels, The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are supported by a team of over 1,000 hospitality professionals.

About the role

This position is responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. You will process check-ins and check-outs, assist guests with reservations and requests, and uphold the high standards of quality set by B. F. Saul Company Hospitality Group to ensure guest satisfaction.

Responsibilities

  • Guest Service: Anticipate and respond to guests in a friendly and positive manner. Provide the highest level of service by processing check-ins/check-outs, verifying billing, creating reservations, and handling special requests. Share knowledge of hotel property, local attractions, and hotel services. Work as a team player to meet guest needs and support other departments. Follow the guest service recovery program.
  • Financial Results and Cost Control: Utilize proper selling techniques to maximize room revenues. Monitor room availability, enforce booking policies, and drive sales through up-selling rooms and amenities. Follow procedures for handling cash and financial transactions. Ensure proper use of equipment and adhere to cost controls to reduce expenses.
  • Self/Workload Management: Plan, organize, and prioritize work duties to meet required volume. Adhere to company work rules and department procedures. Attend all required meetings.
  • Safety/Risk Management: Maintain a clean and safe work area in compliance with company, brand, and regulatory standards. Follow procedures for guest and team member incidents. Be knowledgeable of hotel emergency procedures.

Requirements

  • High school diploma or GED required.
  • 1+ years of prior guest service experience, preferably in a hospitality setting.
  • Excellent verbal communication skills.
  • Attention to detail, customer-focused mindset, and ability to perform in a fast-paced environment.
  • Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Schedule

This position is scheduled to work the 3pm - 11pm shift with varying days off. Weekend availability is required.

Pay

$17 - $17 an hour. The actual base pay offered is determined by variables such as qualifications, relevant experience, skills, education, and certifications.

Benefits

  • Well-Being Benefits:
    • Health Insurance
    • Dental & Vision Insurance
    • Short & Long Term Disability
  • Long Term Planning:
    • 401(k) Retirement Program
    • Paid Life Insurance
    • Tuition Reimbursement
  • Team Member Programs:
    • Our Big 3 Mission Statement
    • Leaders of the Month/Year recognition
    • Annual Performance Appraisals and Wage Increase Opportunities
    • Annual Team Member Banquets
    • Annual Team Member Engagement Survey
    • Discounted Room Rates for Team Members, Family, and Friends
    • Weekly Payroll

Base pay is one component of the total compensation package, which also includes healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, and bonus plans.

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