Front Desk Supervisor - PM Shift - Holiday Inn Dulles - starting at $20/hour

About the Company

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of operation. The Hospitality Group manages a portfolio of more than 20 business-class hotels under top brands such as Intercontinental Hotel Groups, Marriott International, Hilton, Best Western Hotels, The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of over 1,000 hospitality professionals.

About the Role

This position is responsible for ensuring outstanding guest service and effective front desk operations. Using leadership skills, the role drives revenue, maximizes profit, and ensures quality while managing assigned staff to achieve guest satisfaction, positive team member relations, and financial results. Candidates must be available to start work no later than 3pm with varying days off and must have weekend availability.

Responsibilities

• Guest Service: Accountable for guest satisfaction by ensuring service standards are met and addressing guests’ needs and concerns in a timely manner, with a focus on service recovery. Trains and models appropriate guest service standards alongside staff. Holds staff accountable for anticipating needs and exceeding guest expectations. Develops and implements creative service programs to increase guest satisfaction and achieve business revenue goals.
• Financial Results and Cost Control: Manages expenses to maximize hotel profitability. Ensures effective labor management through proper scheduling, monitoring, and adjustments based on business needs. Implements cost-saving measures and efficient purchasing strategies to meet or exceed budget goals. Assists with department budget preparation and management. Manages and maintains company assets to stay within budget guidelines. Advises and implements changes to front desk operations to maximize revenue and occupancy.
• People Management and Training: Evaluates staff performance and takes corrective action as needed. Motivates staff by setting goals, providing feedback, and recognizing achievements. Responsible for interviewing, hiring, coaching, and developing team members. Ensures all required training for department team members is completed and training records are maintained. Analyzes quality issues, identifies training needs, and implements improvements. Promotes collaboration and a positive, professional work environment.
• Self/Workload Management: Attends daily, weekly, and monthly department/hotel meetings to ensure proper communication and planning. Manages all front desk initiatives with high attention to detail, strong communication skills, and leadership ability. Must be able to manage multiple priorities in an environment with frequent interruptions and tight deadlines. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
• Safety/Risk Management: Conducts routine inspections of front desk operations to maintain standards per company, local, state, and federal regulations. Ensures a clean and safe work environment and follows all procedures for guest and team member incidents.

Requirements

• High school diploma or GED required.
• 1+ years of prior front desk experience in a hotel required.
• Excellent verbal communication skills.
• Attention to detail, customer-focused, and ability to perform job duties in a fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Pay

$20 - $21 an hour. The actual base pay offered is determined by several variables, including the applicant's qualifications, years of relevant experience, distinctive skills, level of education attained, and certifications or professional licenses held.

Benefits

• Access to or eligibility for healthcare benefits.
• 401(k) plan.
• Short-term and long-term disability coverage.
• Basic life insurance.
• Bonus plans.