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Jobs · Management · Virginia

Front Desk Agent - Full Time PM Shifts - Holiday Inn Dulles - starting at $18/hour

B. F. Saul Company Hospitality Group · Sterling, VA · 1 mo ago
On-siteManagement$18/hrFull-time

About the role

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. It involves processing check-ins/outs, assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. The role is scheduled to work the 3pm–11pm shift with varying days off and requires weekend availability.

Responsibilities

  • Guest Service: Anticipates and responds to guests in a friendly and positive manner. Provides the highest level of service, processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests. Assists guests by knowing the hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player to meet guests’ needs and actively contributes to other departments when necessary. Understands and follows the B. F. Saul Company Hospitality Group guest service recovery program.
  • Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Adheres to B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Uses equipment properly and adheres to cost controls to reduce expenses and waste.
  • Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
  • Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Is knowledgeable of hotel emergency procedures.

Requirements

  • High school diploma or GED required.
  • 1+ years prior guest service experience required, preferably in a hospitality setting.
  • Excellent verbal communication skills.
  • Attention to detail, customer-focused and ability to perform job duties in a fast-paced environment.
  • Ability to lift, push and pull up to 75 pounds on an occasional basis.

Benefits

  • Well-Being Benefits: Health Insurance, Dental & Vision Insurance, Short & Long Term Disability, Long Term Planning, 401(k) Retirement Program, Paid Life Insurance, Tuition Reimbursement
  • Team Member Programs: Our Big 3 Mission Statement, Leaders of the Month/Year, Annual Performance Appraisals and Wage Increase Opportunities, Annual Team Member Banquets, Annual Team Member Engagement Survey, Discounted Room Rates for Team Members, Family and Friends

Pay

$18 per hour. The actual base pay offered is determined by several variables, including the applicant’s qualifications, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

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