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Jobs · Manufacturing · Virginia

Front Desk Agent - Part Time (AM) - Holiday Inn Dulles -starting at $17/hour

B. F. Saul Company Hospitality Group · Sterling, VA · 2 wk ago
On-siteManufacturing$17/hrPart-time

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of operation. The Hospitality Group operates a portfolio of more than 20 business-class hotels under top brands, including The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt, supported by a team of over 1,000 hospitality professionals.

About the role

This position is responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. You will process check-ins and check-outs, assist guests with reservations and requests, and uphold the high standards of quality set by B. F. Saul Company Hospitality Group to ensure guest satisfaction. AM shifts are required, typically from 7 AM to 5 PM, including some weekends and holidays.

Responsibilities

  • Anticipate and respond to guests in a friendly and positive manner, providing the highest level of service.
  • Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
  • Assist guests with knowledge of hotel property, local attractions, and hours of operation for hotel outlets and services.
  • Work as a team player to meet guest needs and support other departments as necessary.
  • Follow B. F. Saul Company Hospitality Group’s guest service recovery program.
  • Utilize proper selling techniques to maximize room revenues, monitor room availability, and follow booking policies and procedures.
  • Drive sales and maximize revenue by up-selling rooms and amenities.
  • Follow B. F. Saul Company Hospitality Group procedures for handling cash and processing financial transactions.
  • Adhere to cost controls to reduce expenses and waste.
  • Plan, organize, and prioritize work duties to meet required workload volumes.
  • Adhere to B. F. Saul Company Hospitality Group general work rules and department procedures.
  • Attend all required department and hotel meetings.
  • Maintain a clean and safe work area in compliance with company, brand, and regulatory standards.
  • Follow procedures for guest and team member incidents and be knowledgeable of hotel emergency procedures.

Requirements

  • High school diploma or GED required.
  • 1+ years of prior guest service experience, preferably in a hospitality setting.
  • Excellent verbal communication skills.
  • Attention to detail, customer-focused mindset, and ability to perform job duties in a fast-paced environment.
  • Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Benefits

  • Well-Being Benefits: Health, dental, and vision insurance; short- and long-term disability.
  • Long-Term Planning: 401(k) retirement program, paid life insurance, tuition reimbursement.
  • Team Member Programs:
    • Recognition through "Our Big 3 Mission Statement," Leaders of the Month/Year awards.
    • Annual performance appraisals and wage increase opportunities.
    • Annual team member banquets and engagement surveys.
    • Discounted room rates for team members, family, and friends.
    • Weekly payroll.

Pay

The base pay for this position ranges from $15 to $17 per hour. The actual base pay offered is determined by variables such as qualifications, relevant experience, skills, education, and certifications. Base pay is one component of the total compensation package, which also includes healthcare benefits, a 401(k) plan, short- and long-term disability coverage, basic life insurance, and bonus plans.

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