Front Desk Agent - Part Time - Towne Place Suites Dulles starting at $17/hr

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner.
• Provides the highest level of service.
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
• Affords assistance to guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Maintains room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures.
• Attends all required department and hotel meetings.

Requirements

• High school diploma or GED required.
• 1+ years prior guest service experience required, preferably in a hospitality setting.
• Excellent verbal communication skills needed.
• Attention to detail, customer focused, and the ability to perform job duties in a fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Qualifications

• Knowledgeable of hotel emergency procedures.
• Understanding of B. F. Saul Company Hospitality Group procedures for guest/team member incidents.

Skills

• Verbal communication skills.
• Attention to detail.
• Customer focus.
• Fast-paced environment adaptability.
• Lifting, pushing, and pulling up to 75 pounds.

Benefits

• Well-Being Health Insurance
• Dental & Vision Insurance
• Short- & Long-Term Disability
• Vacation Policy
• Personal and Sick Policy
• Long Term Planning: 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Team Member Programs

Pay

$17 - $18 an hour minimum and maximum wage or salary for the position. The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

Schedule

N/A