Front Desk Supervisor- Hampton Inn Dulles South - Starting at $20/hour

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of operation. The Hospitality Group manages a portfolio of more than 20 business-class hotels under top brands, including The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt, supported by a team of over 1,000 hospitality professionals.

Responsibilities

• Ensure outstanding guest service and effective front desk operations, using leadership skills to drive revenue, maximize profit, and maintain quality.
• Guest Service: Accountable for guest satisfaction by meeting service standards, addressing guest needs and concerns promptly, and focusing on service recovery. Train and model appropriate guest service standards, hold staff accountable for exceeding guest expectations, and develop creative service programs to increase guest satisfaction and revenue.
• Financial Results and Cost Control: Manage expenses to maximize hotel profitability, including effective labor management through proper scheduling and monitoring. Implement cost-saving measures and efficient purchasing strategies to meet or exceed budget goals. Assist with department budget preparation and management, maintain company assets, and advise on front desk operational changes to maximize revenue and occupancy.
• People Management and Training: Evaluate staff performance, provide corrective action, set goals, and offer ongoing feedback. Handle interviewing, hiring, coaching, and development of team members. Ensure all required training is completed and records are maintained. Identify training needs and implement improvements. Promote a collaborative and professional work environment.
• Self/Workload Management: Attend department/hotel meetings to ensure proper communication and planning. Manage all front desk initiatives with high attention to detail, strong communication, leadership, organization, and creativity for problem-solving. Handle multiple priorities in an environment with frequent interruptions and tight deadlines. Adhere to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
• Safety/Risk Management: Conduct routine inspections of front desk operations to comply with company, local, state, and federal regulations. Maintain a clean and safe work environment and follow procedures for guest and team member incidents.

Requirements

• High school diploma or GED required.
• 1+ years of prior guest service experience, preferably in a hospitality setting.
• Excellent verbal communication skills.
• Attention to detail, customer-focused, and ability to perform in a fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Pay

$20 - $21 an hour. The actual base pay offered is determined by variables such as qualifications, relevant experience, skills, education, and certifications.

Benefits

• Access to or eligibility for healthcare benefits.
• 401(k) plan.
• Short-term and long-term disability coverage.
• Basic life insurance.
• Bonus plans.