Front Desk Supervisor - Dune House Hotel & Spa - $20/Hr

Supervises front office staff

• Ensures an efficient operation producing excellent results for our customers
• Guides guests into the spirit of the brand by offering warmth, a sense of place, and a feeling of belonging

Responds to guests

• Provides accurate and timely information and services to arriving, departing, and in-house guests
• Handles telephone and in-person inquiries regarding reservations, hotel information, and guest concerns

Operates front desk

• Serves as supervisor of the front desk to ensure optimal service and hospitality
• Completes check-in procedures for arriving guests and facilitates guest departure
• Calculates and posts monies, receipts, guest accounts, and other forms of credit
• Answers inquiries from potential guests and accepts hotel reservations
• Suggestively sells room nights, increasing occupancy and revenue
• Maintains good customer relations by keeping up-to-date on in-house and area functions

Customer service

• Resolves customer issues, complaints, and problems quickly and efficiently to maintain high levels of customer satisfaction and quality service
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Frequent use of phone and excellent speech communication skills required
• Continuous standing 90% of time - communicating with guests
• Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting
• Work inside 95% of the time