Front Desk Supervisor - Residence Inn by Marriott

About the Role

The Residence Inn Mayo Clinic Area, part of the renowned Kahler Hospitality Group, is seeking a dynamic and motivated Front Desk Supervisor to join our team in Rochester, MN. This role oversees the daily operations of the front desk, primarily during evenings and weekends, ensuring exceptional guest service and efficient operations.

Responsibilities

• Supervise and support front desk staff, ensuring excellent service to all guests.
• Manage daily front desk operations, including check-in, check-out, and reservations.
• Handle guest inquiries, complaints, and requests promptly and courteously.
• Train, mentor, and coach front desk associates to maintain high customer service standards.
• Monitor and manage room inventory to maximize occupancy and revenue.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Assist with scheduling, payroll, and other administrative duties as needed.
• Collaborate with other departments to ensure a seamless guest experience.

Requirements

• Previous experience in a supervisory role within a hotel or similar environment.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in hotel management software (PMS) and Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma or equivalent required; a degree in Hospitality Management or related field is preferred.

Pay

The compensation for this position is $19.00/hour to $20.00/hour, based on qualifications and experience.

Benefits

• Competitive starting wages.
• Health, Dental, and Vision benefits available after 60 days.
• DailyPay.
• 401k.
• Paid Training.
• Paid PTO.
• Referral program.
• Discounts at all Kinseth Hotel Corporation hotels and restaurants.