Front Desk Supervisor | Norwalk Residence Inn

About the role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.

Handle guest complaints ensuring guest satisfaction.

Assist staff with their job functions to ensure optimum service to guests.

Monitor and maintain cleanliness, sanitation, and organization of assigned areas.

Present guest folios and process payments.

Adhere to payment, cash handling and credit policies/procedures.

Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards.

Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position.
• Prior supervisory experience a plus.
• Satisfactory communication skills with guests, management, and co-workers.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.