Front Desk Supervisor | The Morris Inn

Key Responsibilities

• Perform all Guest Service Associate functions, including guest registration, room assignments, and check-outs, with the highest level of accuracy and warmth.
• Manage guest billing, room changes, and service recovery efforts in real-time.
• Monitor the lobby environment and front drive to ensure guest flow is efficient and staff are positioned correctly during peak times.
• Step in to assist with parking and valet coordination during high-volume periods or staffing gaps.
• Directly oversee the training of all new GSAs, walking them through the "Morris Inn" service journey and technical systems.
• Act as a peer coach, providing immediate feedback to associates to sharpen their service skills and technical accuracy.
• Update training checklists and ensure all departmental SOPs are being communicated and followed at the desk.
• Aid the Room Operations Coordinator in preparing for VIP arrivals, including room inspections and the placement of personalized amenities.
• Serve as the primary point of contact for VIPs and University constituents when the Operations Coordinator or Managers are unavailable.
• Ensure that all special requests and high-profile guest preferences are communicated to the relevant departments.
• Assist Operations Managers with desk-related administrative tasks, such as inventory, supply ordering, and shift reporting.

Qualifications

• Capable of managing time effectively with minimal supervision
• Excellent communication and listening skills
• Ability to maintain a standing position for extended periods of time (up to 6 hours at a time)

Additional Information

Pay Rate: commensurate with experience