Restaurant A Supervisor

Located in the heart of Memphis, just steps from the iconic Beale Street, Hilton Garden Inn Memphis Downtown offers guests a vibrant and welcoming experience. We pride ourselves on delivering exceptional service and unforgettable hospitality. Now, we’re looking for a passionate and experienced Restaurant Supervisor to help lead our dynamic team.

About the role

The Restaurant Supervisor assists in overseeing the restaurant, room service, and club room operations to provide good quality service, food and beverage presentation, and guest experience.

Responsibilities

• Train workers in food preparation, service, sanitation, and safety procedures.
• Compile and balance cash receipts at the end of the day or shift; perform cash handling, deposit preparation, and payroll activities.
• Supervise and participate in kitchen and dining area cleaning activities.
• Resolve customer complaints regarding food service.
• Control inventories of food, equipment, smallware, and liquor; report shortages to designated personnel.
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
• Observe and evaluate workers and work procedures to ensure quality standards and service; participate in disciplinary documentation.
• Specify production and time sequences and workstation and equipment arrangements.
• Forecast staff, equipment, and supply requirements based on business demand.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Analyze operational problems such as theft and wastage; establish procedures to alleviate these problems.
• Perform personnel actions: hiring, firing, employee orientation and training, creating work schedules, and organizing employee time sheets.
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Record production, operational, and personnel data on specified forms.
• Develop equipment maintenance schedules and arrange for repairs.
• Greet and seat guests, present menus and wine lists.
• Schedule parties and take reservations.
• Present bills and accept payments.

Requirements

• High school diploma or GED plus 1 year of related experience, or an equivalent combination of education and experience.
• Minimum age of 21 years to serve alcoholic beverages.
• At least 2 years experience as a Restaurant Supervisor.
• Good understanding of the English language and previous guest/customer relations training.
• Certification of previous training in liquor, wine, and food service preferred.
• Must be TIPS, CARE (or equivalent) certified, or become certified by the first day on the job.

Pay

$15.00 per hour.

Schedule

Full‑Time position.