Front Desk Agent - MFPKB

About the role

As a Front Desk Agent, you’ll be the first point of contact for guests, handling transactions, offering local insights, and anticipating every detail of a seamless experience.

Responsibilities

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities, and address guests’ preferences and concerns
• Handle cash and credit transactions, check-in/check-out guests, and manage safety deposit boxes
• Stay one step ahead of guests’ needs and report incidents following safety procedures
• Jump into other ad-hoc duties as needed

Requirements

• Communication skills to handle guests’ concerns and compliments
• Problem-solving skills to turn issues into opportunities
• Fluency in the local language (extra language skills would be great)
• Literate and tech-savvy with a good grasp of reading, writing, basic math, and computers
• Flexibility to work night, weekend, and holiday shifts
• A high school diploma or equivalent

Qualifications

• At least one year of experience in a front desk or guest service position
• Strength to lift, push, and pull up to 50 lbs (23 kg)

Skills

• Customer service skills
• Problem-solving skills
• Attention to detail
• Flexibility and adaptability

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k) plan
• Many other benefits

Pay

The hourly rate for this role is $16.23 to $19.63.

Schedule

Night, weekend, and holiday shifts are all part of the job.