Fraud Risk Manager

Fraud Strategy & Program Development

Develop and maintain the enterprise fraud risk program across pay in and payout payment flows.
Define fraud risk appetite, control frameworks, and operational standards aligned with business objectives.
Establish fraud prevention and detection strategies for ACH, cards, wallets, wires, and alternative payment methods.
Design scalable fraud governance, escalation, and incident response procedures.

Real-Time Fraud Controls & Monitoring

Own configuration and optimization of real time fraud rules, velocity checks, behavioral monitoring, and transaction risk scoring.
Implement and refine fraud detection models using transaction data, user behavior, device intelligence, and external risk signals.
Monitor fraud trends, attack patterns, and emerging payment threats to proactively adjust controls.
Lead fraud tuning exercises to improve detection accuracy while minimizing false positives and customer friction.

Fraud Operations Management

Oversee fraud investigations, case management, and operational workflows across payment and payout channels.
Partner with operations teams to improve alert handling, queue management, and SLA performance.
Establish KPIs, reporting, and dashboards for fraud performance, operational efficiency, and loss trends.
Support dispute, chargeback, account takeover, synthetic identity, and payment abuse investigations.

B2B Customer Support & Advisory

Act as a fraud subject matter expert for B2B customers and internal stakeholders.
Support customer onboarding and ongoing fraud risk reviews for high-risk clients, payment flows, and use cases.
Provide recommendations to customers on fraud controls, transaction monitoring, and operational best practices.
Assist with escalations related to fraud events, suspicious activity, and payment abuse.

Cross-Functional Partnership

Collaborate with Product and Engineering teams to implement fraud tooling, integrations, and automation initiatives.
Partner with Compliance, AML, and Risk teams to ensure alignment between fraud controls and regulatory obligations.
Support vendor evaluations and management for fraud tools, KYC/KYB providers, and risk intelligence platforms.
Contribute to audits, regulatory inquiries, and internal control assessments related to fraud risk management.