Fraud Risk Manager

About The Role

The Fraud Risk Manager is a key member of the Risk Management team focusing on the development and implementation of robust fraud prevention for the Made credit card. In this role, you will collaborate closely with Product, Engineering, and Operations teams to deliver risk-based, customer-centric fraud strategies.

What You’ll Do

• Constantly evaluate our capabilities against emerging threats (e.g., deepfake videos) and upgrade our tech stack as needed (including using new vendors).
• Review and adjudicate escalations (e.g., deciding on KYC reviews, managing the authorizations case load).
• Establish KPIs (e.g., fraud denial rate at onboarding and authorizations) and work hands-on with data to develop reporting capabilities (e.g., using Retool).
• Take accountability for fraud loss metrics (first payment default rate, R10 returns, reward points fraud loss rate, transaction fraud loss rate).
• Prepare case studies (both loss prevented and loss taken), present to the Executive Team, and incorporate learnings.
• Avoid adoption and implementation of a test-and-control system to quantify the benefits of new tools and strategies.

Ideal Background

• 2+ years of experience in fraud prevention in financial services required.
• Experience in the credit card domain a big plus.
• Strong technical acumen: pull data, analyze, create KPIs, create reporting tools (Python, SQL knowledge a plus).
• Exceptional strategic thinking and problem-solving skills.

Nice to Have

• Experience in fintech, credit cards, real estate, or home services.
• Familiarity with compliance-heavy or regulated marketing environments.
• Passion for credit cards, rewards, or homeownership-related products.