Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload.
• Manage inventory and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Interview, on-board, train, and support new Team members; participate in performance management activities.
• Collaborate with MODs on framing and other tasks.
• Interact positively with customers, help locate products, and provide solutions.
• Participate in truck unloading and stocking processes.
• Follow Standard Operating Procedures (SOPs) and ensure a safe work environment.
• Perform physical tasks such as bending, lifting, carrying, reaching, stretching, standing for long periods, and working in various environments.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.

Skills

• Customer service skills.
• Team leadership and coaching skills.
• Problem-solving and decision-making abilities.
• Attention to detail.
• Physical stamina and ability to lift heavy items.

Benefits

Michaels offers a comprehensive benefits package including health insurance, paid time off, tuition assistance, employee discounts, and more. For more details, visit www.michaels.com.

Pay

Compensation is commensurate with experience.

Schedule

Work hours include nights, weekends, and early mornings.