Food Runner | Part-Time | The Truth – Music Venue

About the role

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Food Runner, also known as an expeditor or server assistant, is responsible for communication between the Front of House and Back of House in the Restaurant & Suites. This position is to deliver food to guests in a friendly, professional & knowledgeable manner and support the Restaurant & Suites with other duties as directed. This employee must maintain excellent attendance and be available to work a flexible schedule, including nights & weekends.

Responsibilities

• Run food from expo to the correct seat, table, or box within ticket-time standards.
• Verify each plate against the ticket before leaving expo—accuracy, mods, allergens, temperature, and presentation.
• Know the venue's seat, row, section, and box numbering.
• Use proper tray, tray jack, or hand-carry technique. Do not overload.
• Announce each item to the guest by name and place plates correctly.
• Confirm guests have utensils, napkins, condiments, and shared plates.
• State allergen and dietary items at the point of delivery.
• Clear dirty plateware, glassware, and trash on every return trip.
• Support artist hospitality, catering, and backstage meal delivery as assigned.
• Follow all Metro Public Health Department and OVG food safety standards.

Qualifications

• Food handler certification per Metro Public Health Department standards, completed before independent floor service.
• Ability to comprehend printed and digital kitchen tickets accurately under time pressure.
• Ability to memorize and recall the full venue seat, section, row, and box map.
• Ability to communicate clearly with guests and staff in a high-volume, loud environment.
• Ability to carry and balance trays and heavy products.
• Ability to stand and walk 5–9 hours per shift and climb stairs while carrying products.
• Must have availability on nights, weekends, and holidays.
• Ability to take direction and correction from expo, kitchen leadership, and management during service.

Benefits

• 401(k) Savings Plan
• 401(k) matching

Pay

This role pays an hourly rate of $8.50 - $10.50 and is tip eligible.