Food & Beverage Supervisor - Windows 66

About the Resort

South Florida’s Pier Sixty-Six Resort returns to Fort Lauderdale in late 2024, offering a new world of elevated experiences. The lush 32-acre waterfront enclave features 325 guest rooms, suites, and villas, plus 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is designed to inspire and relax, complemented by exceptional service and refined touches.

The resort employs over 600 diverse and talented team members to create memorable experiences and stellar service for guests and residents. We foster a caring culture with state-of-the-art facilities, a first-class employee dining room, and a focus on individual welfare and wellbeing.

About the Role

Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts to join our team as a Food & Beverage Supervisor for Windows 66. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. Reporting to the Restaurant General Manager, you will lead restaurant and bar operations with creativity and passion, ensuring five-star service while assisting other F&B outlets as needed.

Responsibilities

• Supervise the bar and indoor/outdoor seating areas of the restaurant, with cross-utilization in other food and beverage outlets as necessary.
• Ensure all guests receive a flawless welcome and dining experience through attentive service staff.
• Fill in wherever needed to maintain the highest guest service standards, adhering to Forbes standards.
• Handle guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures while ensuring smooth service flow and coordination between the kitchen and front-of-house.
• Address staff concerns and customer feedback to improve service and team dynamics.
• Train and motivate staff to uphold the highest standards of service and presentation.
• Maintain cleanliness of the immediate work area and general property.
• Resolve issues promptly to sustain high levels of customer satisfaction.
• Maintain comprehensive knowledge of liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes for beverages and food.
• Perform additional tasks as assigned by management.

Requirements

• High School Diploma or GED recommended.
• TIPS certification required (or obtain within 30 days of hire).
• Current Food Handlers card required.
• Minimum of one year of supervisor experience in a luxury resort setting preferred.
• Ability to interact professionally with all associates and guests.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods.
• Flexible availability to work days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Capability to endure abundant physical movements throughout work areas.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• 401(k) plan with company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.