Follow-Up Coordinator
The Spine Hospital of Louisiana · Baton Rouge, LA · 1 mo ago
On-siteOTHRFull-time
We need to produce HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description (maybe About the role), responsibilities list, requirements (education, experience, licenses, special skills). There's no explicit Benefits, Pay, Schedule. So we should not include those sections. Also we should not repeat job title. No metadata like Job ID. Remove boilerplate. So we need sections: About the role (maybe from description?), Responsibilities, Requirements, Qualifications? The posting includes "Requirements" with subparts: Education, Experience, Licenses/Certificates, Special Skills. Could map Qualifications maybe same as Requirements? But we have both Requirements and Qualifications headings allowed. We could put Education/Experience under Requirements, and Special Skills under Skills. Or we could combine. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can decide which to include based on content.
We have description: "Perform follow-up activity on all accounts to ensure prompt resolution. Responsible for Follow-Up on all claims, including self-pay and commercial and government payor claims...." That's basically responsibilities. Could treat first paragraph as About the role (summary). Then list responsibilities as bullet list.
Requirements: Education, Experience, Licenses/Certificates (None), Special Skills.
Qualifications maybe not separate; we could omit Qualifications if no distinct content. Skills: we have special skills list.
Thus sections: About the role (summary paragraph), Responsibilities (ul), Requirements (ul maybe with subitems), Skills (ul). No Benefits/Pay/Schedule.
We must not include placeholder text. Ensure we preserve all substantive info.
Let's extract responsibilities bullet points from description:
- Perform follow-up activity on all accounts to ensure prompt resolution.
- Responsible for Follow-Up on all claims, including self-pay and commercial and government payor claims.
- Maintains a working knowledge of other positions in the PFS office.
- Serves as backup for biller, cash poster, and charge poster.
- Maintain knowledge of billing/collecting laws and continue education and training on proper billing and coding procedures.
- Aggressively works to reduce AR by following up on all accounts by telephone, letters, email, or any other means available.
- Works on rapid resolution of issues between facility, doctor’s office, patient, or other interested parties.
- Works denials and underpayments as assigned.
- Helps with appeals as assigned.
- Sorts, responds, and files correspondence.
- Make any corrections to demographics or insurance information as necessary.
- Documents all conversations, mailings, etc., on the computer system.
- Services as a customer service rep by answering incoming calls or visits from patients, insurance companies, doctor’s offices, or other interested parties by answering questions or concerns or directing the appropriate person who can help.
- Receives payments via telephone and processes accordingly.
- Performs other projects/duties as assigned.
- As an employee of SHOLA, you are responsible for ensuring we comply with all federal and state privacy protection laws and regulations (HIPAA). You must recognize protected health information (PHI) that requires protection, determine when it is permissible to access, use, or disclose PHI, and reduce the risk of impermissible access to, use, or disclosure of PHI.
- Exceptional patient satisfaction is the expected culture at SHOLA. Each employee is responsible for delivering exceptional patient satisfaction in all encounters with patients, families, and visitors. You are responsible for always holding yourself and your peers accountable for providing excellent patient satisfaction.
- Responsible for checking each assigned payer’s remittances against the system’s expected reimbursement. Research any variances and appeal remittance if necessary.
- Promptly report any trends or issues to the Revenue Cycle Director.
We need to keep all these. Some are sentences; we can bullet them.
Requirements:
- Education: High school education or equivalent. Two years of college preferred.
- Experience: A minimum of two (2) years of experience performing follow-up activities in a medical office environment is required. Additional experience in billing hospital claims is strongly desired.
- Licenses/Certificates: None
- Special Skills: Acute attention to detail; working knowledge of Excel and Word; excellent math and reasoning skills; knowledge of claims processing/billing (CPT-4 and ICD-10 codes) and medical terminology. Must have good customer service, communication (both oral and written), organizational skills, and basic computer skills.
We could split Special Skills into Skills section.
Thus:
for each section heading. Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description (maybe About the role), responsibilities list, requirements (education, experience, licenses, special skills). There's no explicit Benefits, Pay, Schedule. So we should not include those sections. Also we should not repeat job title. No metadata like Job ID. Remove boilerplate. So we need sections: About the role (maybe from description?), Responsibilities, Requirements, Qualifications? The posting includes "Requirements" with subparts: Education, Experience, Licenses/Certificates, Special Skills. Could map Qualifications maybe same as Requirements? But we have both Requirements and Qualifications headings allowed. We could put Education/Experience under Requirements, and Special Skills under Skills. Or we could combine. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can decide which to include based on content.
We have description: "Perform follow-up activity on all accounts to ensure prompt resolution. Responsible for Follow-Up on all claims, including self-pay and commercial and government payor claims...." That's basically responsibilities. Could treat first paragraph as About the role (summary). Then list responsibilities as bullet list.
Requirements: Education, Experience, Licenses/Certificates (None), Special Skills.
Qualifications maybe not separate; we could omit Qualifications if no distinct content. Skills: we have special skills list.
Thus sections: About the role (summary paragraph), Responsibilities (ul), Requirements (ul maybe with subitems), Skills (ul). No Benefits/Pay/Schedule.
We must not include placeholder text. Ensure we preserve all substantive info.
Let's extract responsibilities bullet points from description:
- Perform follow-up activity on all accounts to ensure prompt resolution.
- Responsible for Follow-Up on all claims, including self-pay and commercial and government payor claims.
- Maintains a working knowledge of other positions in the PFS office.
- Serves as backup for biller, cash poster, and charge poster.
- Maintain knowledge of billing/collecting laws and continue education and training on proper billing and coding procedures.
- Aggressively works to reduce AR by following up on all accounts by telephone, letters, email, or any other means available.
- Works on rapid resolution of issues between facility, doctor’s office, patient, or other interested parties.
- Works denials and underpayments as assigned.
- Helps with appeals as assigned.
- Sorts, responds, and files correspondence.
- Make any corrections to demographics or insurance information as necessary.
- Documents all conversations, mailings, etc., on the computer system.
- Services as a customer service rep by answering incoming calls or visits from patients, insurance companies, doctor’s offices, or other interested parties by answering questions or concerns or directing the appropriate person who can help.
- Receives payments via telephone and processes accordingly.
- Performs other projects/duties as assigned.
- As an employee of SHOLA, you are responsible for ensuring we comply with all federal and state privacy protection laws and regulations (HIPAA). You must recognize protected health information (PHI) that requires protection, determine when it is permissible to access, use, or disclose PHI, and reduce the risk of impermissible access to, use, or disclosure of PHI.
- Exceptional patient satisfaction is the expected culture at SHOLA. Each employee is responsible for delivering exceptional patient satisfaction in all encounters with patients, families, and visitors. You are responsible for always holding yourself and your peers accountable for providing excellent patient satisfaction.
- Responsible for checking each assigned payer’s remittances against the system’s expected reimbursement. Research any variances and appeal remittance if necessary.
- Promptly report any trends or issues to the Revenue Cycle Director.
We need to keep all these. Some are sentences; we can bullet them.
Requirements:
- Education: High school education or equivalent. Two years of college preferred.
- Experience: A minimum of two (2) years of experience performing follow-up activities in a medical office environment is required. Additional experience in billing hospital claims is strongly desired.
- Licenses/Certificates: None
- Special Skills: Acute attention to detail; working knowledge of Excel and Word; excellent math and reasoning skills; knowledge of claims processing/billing (CPT-4 and ICD-10 codes) and medical terminology. Must have good customer service, communication (both oral and written), organizational skills, and basic computer skills.
We could split Special Skills into Skills section.
Thus:
About the role
Perform follow-up activity on all accounts to ensure prompt resolution. Responsible for Follow-Up on all claims, including self-pay and commercial and government payor claims. Maintains a working knowledge of other positions in the PFS office. Serves as backup for biller, cash poster, and charge poster. Maintain knowledge of billing/collecting laws and continue education and training on proper billing and coding procedures. Aggressively works to reduce AR by following up on all accounts by telephone, letters, email, or any other means available. Works on rapid resolution of issues between facility, doctor’s office, patient, or other interested parties. Works denials and underpayments as assigned. Helps with appeals as assigned. Sorts, responds, and files correspondence. Make any corrections to demographics or insurance information as necessary. Documents all conversations, mailings, etc., on the computer system. Services as a customer service rep by answering incoming calls or visits from patients, insurance companies, doctor’s offices, or other interested parties by answering questions or concerns or directing the appropriate person who can help. Receives payments via telephone and processes accordingly. Performs other projects/duties as assigned. As an employee of SHOLA, you are responsible for ensuring we comply with all federal and state privacy protection laws and regulations (HIPAA). You must recognize protected health information (PHI) that requires protection, determine when it is permissible to access, use, or disclose PHI, and reduce the risk of impermissible access to, use, or disclosure of PHI. Exceptional patient satisfaction is the expected culture at SHOLA. Each employee is responsible for delivering exceptional patient satisfaction in all encounters with patients, families, and visitors. You are responsible for always holding yourself and your peers accountable for providing excellent patient satisfaction. Responsible for checking each assigned payer’s remittances against the system’s expected reimbursement. Research any variances and appeal remittance if necessary. Promptly report any trends or issues to the Revenue Cycle Director.
But that's huge; maybe better to split into About the role (short summary) and Responsibilities (list). However the instruction says preserve ALL substantive information; we can keep the description as About the role paragraph, and then responsibilities as list (but that would duplicate). Better to treat the initial description as About the role (summary) and then list responsibilities separately (but that would duplicate content). To avoid duplication, we could treat the whole block as Responsibilities list, and About the role could be a brief summary like "Perform follow-up activity on all accounts to ensure prompt resolution." But that would lose detail. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we must keep all details. We can either put all details in Responsibilities list (bullets) and have About the role maybe just a short intro that doesn't duplicate? But that would still duplicate if we also list same items. Better to have About the role as a brief overview (maybe one sentence) and Responsibilities as detailed list. However that would omit some details from About the role (the summary). But we would still have all details in Responsibilities list, so no loss. The About the role could be a short generic statement like "The Follow-Up Specialist ensures prompt resolution of accounts through diligent claim follow-up, customer service, and compliance activities." That would be summarizing, which is not allowed. So we must not summarize. So we need to include all details somewhere without duplication. We could put all details in Responsibilities list and omit About the role section entirely (since we don't have distinct summary). The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. So we can skip About the role if we don't have distinct content not already covered. However the posting begins with "Description Perform follow-up activity on all accounts to ensure prompt resolution." That's essentially a description. Could treat that as About the role content. But then we would duplicate if we also list responsibilities. To avoid duplication, we could treat the first sentence as About the role, and then the rest as Responsibilities list (excluding that sentence). That way we keep all content, not duplicating. Let's extract first sentence: "Perform follow-up activity on all accounts to ensure prompt resolution." That's a short summary. Then the rest begins "Responsible for Follow-Up on all claims, including self-pay and commercial and government payor claims." etc. So we can put that as About the role paragraph (just that sentence). Then Responsibilities list includes all the rest bullet points. Check if any other content like "As an employee of SHOLA..." is part of responsibilities; we can include in list. Thus we preserve all content: About the role: one sentence. Responsibilities: all other bullet points. Now Requirements: we have Education, Experience, Licenses/Certificates, Special Skills. We'll put Requirements section with sub-bullets for Education, Experience, Licenses/Certificates. Then Skills section for Special Skills. We must not include Qualifications if no distinct content. Now produce HTML. We need to use for each section heading. Use - for lists. Use
for prose.
Thus:
About the role
Perform follow-up activity on all accounts to ensure prompt resolution.
Responsibilities
- Responsible for Follow-Up on all claims, including self-pay and commercial and government payor claims.
- Maintains a working knowledge of other positions in the PFS office.
- Serves as backup for biller, cash poster, and charge poster.
- Maintain knowledge of billing/collecting laws and continue education and training on proper billing and coding procedures.
- Aggressively works to reduce AR by following up on all accounts by telephone, letters, email, or any other means available.
- Works on rapid resolution of issues between facility, doctor’s office, patient, or other interested parties.
- Works denials and underpayments as assigned.
- Helps with appeals as assigned.
- Sorts, responds, and files correspondence.
- Make any corrections to demographics or insurance information as necessary.
- Documents all conversations, mailings, etc., on the computer system.
- Services as a customer service rep by answering incoming calls or visits from patients, insurance companies, doctor’s offices, or other interested parties by answering questions or concerns or directing the appropriate person who can help.
- Receives payments via telephone and processes accordingly.
- Performs other projects/duties as assigned.
- As an employee of SHOLA, you are responsible for ensuring we comply with all federal and state privacy protection laws and regulations (HIPAA). You must recognize protected health information (PHI) that requires protection, determine when it is permissible to access, use, or disclose PHI, and reduce the risk of impermissible access to, use, or disclosure of PHI.
- Exceptional patient satisfaction is the expected culture at SHOLA. Each employee is responsible for delivering exceptional patient satisfaction in all encounters with patients, families, and visitors. You are responsible for always holding yourself and your peers accountable for providing excellent patient satisfaction.
- Responsible for checking each assigned payer’s remittances against the system’s expected reimbursement. Research any variances and appeal remittance if necessary.
- Promptly report any trends or issues to the Revenue Cycle Director.
for prose. Thus:
About the role
Perform follow-up activity on all accounts to ensure prompt resolution.
Responsibilities
- Responsible for Follow-Up on all claims, including self-pay and commercial and government payor claims.
- Maintains a working knowledge of other positions in the PFS office.
- Serves as backup for biller, cash poster, and charge poster.
- Maintain knowledge of billing/collecting laws and continue education and training on proper billing and coding procedures.
- Aggressively works to reduce AR by following up on all accounts by telephone, letters, email, or any other means available.
- Works on rapid resolution of issues between facility, doctor’s office, patient, or other interested parties.
- Works denials and underpayments as assigned.
- Helps with appeals as assigned.
- Sorts, responds, and files correspondence.
- Make any corrections to demographics or insurance information as necessary.
- Documents all conversations, mailings, etc., on the computer system.
- Services as a customer service rep by answering incoming calls or visits from patients, insurance companies, doctor’s offices, or other interested parties by answering questions or concerns or directing the appropriate person who can help.
- Receives payments via telephone and processes accordingly.
- Performs other projects/duties as assigned.
- As an employee of SHOLA, you are responsible for ensuring we comply with all federal and state privacy protection laws and regulations (HIPAA). You must recognize protected health information (PHI) that requires protection, determine when it is permissible to access, use, or disclose PHI, and reduce the risk of impermissible access to, use, or disclosure of PHI.
- Exceptional patient satisfaction is the expected culture at SHOLA. Each employee is responsible for delivering exceptional patient satisfaction in all encounters with patients, families, and visitors. You are responsible for always holding yourself and your peers accountable for providing excellent patient satisfaction.
- Responsible for checking each assigned payer’s remittances against the system’s expected reimbursement. Research any variances and appeal remittance if necessary.
- Promptly report any trends or issues to the Revenue Cycle Director.