Follow Up Coordinator, 988

About the role

Community Health Alliance is seeking a 988 Follow Up Coordinator to join our dedicated team. This position plays a crucial role in coordinating follow-up services for individuals who contact the 988 Suicide and Crisis Lifeline.

Responsibilities

• Coordinate and oversee all 988 follow-up activities to ensure timely outreach and engagement with individuals post-call
• Conduct follow-up calls with individuals to assess ongoing risk, provide emotional support, reinforce safety planning, and connect to appropriate services
• Develop and maintain a system for tracking follow-up activities, ensuring data accuracy and compliance with reporting requirements
• Collaborate with crisis counselors, peer support specialists, and community partners to ensure seamless care coordination
• Participate in team meetings, case consultations, and quality improvement activities related to 988 follow-up services
• Maintain confidentiality and adhere to all HIPAA and 988 compliance standards
• Provide coverage support for crisis line or other duties as assigned, when needed
• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
• Establish a rapport with callers and assist the caller to handle the presenting concern
• Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
• Utilize suicide prevention protocols and safety planning strategies when necessary
• Provide referrals and resources for mental health services, community based organizations and emergency assistance
• Document all interactions accurately and timely per agency guidelines
• Collaborate with emergency responders, mental health professionals when higher level intervention is required

Requirements

• A high school diploma or equivalent required
• An associate's or bachelor's degree in social work, psychology, counseling or related field preferred
• At least 1 year of experience in crisis response, care coordination or related work
• Ability to remain calm, professional and supportive under pressure
• Experience in mental health field is preferred, but not required (on-the-job training provided)
• Ability to work collaboratively in a team-oriented environment
• Competent in communicating effectively verbally and in writing
• Basic computer skills for documentation and online communication tools
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
• Ability to pass background checks, drug screen and required training
• Reliable transportation
• Ability to work evenings, overnights and weekends

Qualifications

• High School Diploma or equivalent required
• Associate's or Bachelor's degree in social work, psychology, counseling or related field preferred
• Minimum of 1 year of experience in crisis response, care coordination or related work
• Ability to remain calm, professional and supportive under pressure
• Experience in mental health field is preferred, but not required (on-the-job training provided)
• Ability to work collaboratively in a team-oriented environment
• Competent in communicating effectively verbally and in writing
• Basic computer skills for documentation and online communication tools
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
• Ability to pass background checks, drug screen and required training
• Reliable transportation
• Ability to work evenings, overnights and weekends

Benefits

We offer a comprehensive benefits package for full-time employees, including:

• Affordable medical, dental and vision insurance
• Generous paid time off (PTO) & paid holidays
• Retail retirement plan with company match – up to 6% (full and part-time)
• Company paid life insurance