Ops Coordinator

About the role

The Zipline Operations team is looking for a Ranger Support Coordinator to lead and scale field support operations across the Houston metro area. This role combines hands-on field leadership with operational ownership, team development, and continuous improvement.

Responsibilities

• Lead a high-performing team of Field Support Technicians across multiple regions.
• Set your team up for success by fostering a culture of safety, accountability, and operational excellence.
• Own the day-to-day field support operations across your assigned Zipping Points, ensuring all sites are maintained to Zipline’s standards for readiness, reliability, and performance.
• Manage team scheduling and staffing to ensure consistent coverage across all locations, balancing labor needs with operational demands.
• Coach, train, and develop your team to improve technical capability, operational execution, and customer interaction.
• Provide ongoing feedback and performance management.
• Partner cross-functionally with Flight Operations, Customer Operations, and other internal teams to ensure seamless execution and rapid issue resolution.
• Ensure all Zipping Points maintain high standards of cleanliness, organization, and functionality, and that preventative maintenance and inspections are completed consistently.
• Maintain strong relationships with on-site partners, representing Zipline with professionalism and a customer-first mindset.

Requirements

• You’re a self-motivated, hands-on leader with a strong sense of ownership and accountability.
• 2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment.
• Prior experience managing or leading teams, with a track record of coaching and developing high-performing individuals.
• Strong technical or mechanical aptitude, with the ability to understand and support field-based systems and equipment.
• Comfort operating in a fast-changing environment and making real-time decisions in the field.
• Excellent communication and interpersonal skills, with a strong customer-first mindset.
• Ability to travel frequently across the PHX area and spend significant time in the field alongside your team.
• Ability to lift up to 50 lbs (with or without accommodations).

Qualifications

• Must have a valid driver’s license and clean driving record.
• Must successfully pass a background check, drug test, and E-Verification.