Floor Host, Casino

Primary Job Duties

• Cultivate and identify patrons with incremental spend throughout the resort.
• Interact with players primarily in person on property, as well as via telephone, e-mail, text message, and written correspondence as needed.
• Handle all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, assist with casino credit, oversee folio check-out, etc.) for guests.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Adhere to Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use cellular phone for job related operational tasks, job duties, review of company documents, etc.

Qualifications

• Previous experience in A CASINO, HOSPITALITY, OR CUSTOMER SERVICE ROLE.
• Strong interpersonal and communication skills with a passion for guest service.
• Ability to work varied shifts, including nights, weekends and holidays.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Able to handle sensitive information with discretion and professionalism.
• Able to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Preferred: Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Resort Marketing or premium customer hosting experience.

Minimum Education And Experience

• High school diploma or equivalent required.
• At least 21 years of age.
• Preferred: Minimum 3 years of customer service experience in a guest-facing role.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Must obtain and maintain required gaming registration and licenses.