Host - Casino Floor Service

About the Role

The Casino Floor Service Host provides enhanced customer service to current and new mid-end casino players, fostering loyalty and ensuring a positive experience on the casino floor.

Responsibilities

• Provides enhanced customer service and on-property host presence for higher-end Mass and mid-end players.
• Serves as the primary customer-facing position for greeting and bidding farewell to players.
• Assists in arranging customer requests such as show tickets, dinner reservations, transportation, and available comps.
• Actively approaches and checks in with current hosted players on the floor.
• Identifies un-carded players and enrolls them into the Venetian Rewards Loyalty Program via mobile units or manual enrollments.
• Meets and achieves departmental and management goals, including production, comps, and customer interactions.
• Assists with floor promotions and events as needed.
• Executes management objectives while adapting to the evolving business environment.
• Follows company and departmental SOPs to ensure compliance.
• Utilizes reporting methodologies to drive profitability.
• Performs other related duties as assigned.

Requirements

• 21 years of age or older.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
• Must obtain and maintain a Nevada Gaming Board registration and Alcohol Awareness (TAM) card, as well as any other required certification or license.
• 1 year of customer service experience.
• 2 years of experience in the gaming industry preferred.
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Bilingual in Spanish, Mandarin, or Cantonese is a plus.
• Working knowledge of casino/hotel systems preferred.
• Strong interpersonal skills with the ability to communicate effectively with guests and team members of diverse backgrounds.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

• Ability to lift or carry 20 pounds unassisted.
• Must be able to access all areas of the property and drive areas, with or without reasonable accommodation.
• Ability to maintain composure under pressure and meet deadlines.
• Capable of interacting appropriately with guests, management, team members, and outside contacts.
• Ability to walk, stand, stretch, bend, and kneel for prolonged periods.
• Works in a fast-paced, busy environment.
• Works indoors and may be exposed to environmental factors such as CRT, noise, dust, and cigarette smoke.