Casino Host

About the role

The Casino Host is responsible for providing outstanding guest services to the patrons of the Seneca Gaming Corporation. Incumbent will promote the Player’s Club Card by making contact with prospective members, explaining the benefits and answering questions about membership through use of personal letters, notes, invitations, telemarketing techniques, email and direct player contact.

Responsibilities

• Welcome Seneca Gaming Corporation Guests, summarize the benefits of membership in the Player’s Club, and encourage guests to enroll.
• Responsible for generating a positive and friendly atmosphere for all casino customers.
• Actively seek new players to enroll into the Player’s Club.
• Maintain and grow player database.
• Aid Player’s Club Members with any questions or concerns which include but are not limited to the point system, retrieval of lost cards, and addressing concerns with offers (or lack of) on accounts.
• Provide comps and other services as required, consistent with company policy.
• Arrange accommodations and amenities, exceeding expectations.
• Represent the company at internal functions and special events.
• Actively seek new players which include but not limited through networking and holding on-site events.
• Complete assigned tasks, meet position expectations and achieve goals which include but are not limited to filling rooms, shows and events with qualified players.
• Work with existing customers to increase trip frequency and develop them into patrons that are more profitable.
• Maintain timely confirmation and follow up contact with customers.
• Market Seneca Niagara Resort and Casino to qualified slot and table players using personal letters, notes, invitations, telemarketing techniques, email and direct player contact.
• Stay current on all Player’s Club redemption processes, gaming, and community events and communicate information to all guests in a friendly, helpful and respectful manner.
• Practice quality, helpful and respectful guest services, which include, but are not limited to, assisting requests and resolving immediate concerns within position authority and departmental/corporate policy.
• Award promotional items to winners of Player’s Club promotions.
• Complete all necessary paperwork and reports as needed/required by supervisor.
• Aid the Marketing Department in special events, to include but not limited to, anniversaries and special promotions.
• Inform Supervisor of any inventory needs.

Requirements

• Must be 21 years of age or older upon employment.
• High school diploma or equivalency required.
• Previous experience as a casino host in a complex environment -OR- three (3) years’ experience in a high volume hospitality environment, involving extensive contact with customers.
• Understanding of player rating systems, casino marketing, and comping is preferred.
• An associate’s degree with two (2) years hospitality experience may be substitute for previous casino host or hospitality experience.
• Strong written and verbal skills.
• Outgoing, energetic, enthusiastic and positive.
• Able to interact with individuals or small groups of people in a professional manner.
• Proficient computer skills.

Qualifications

• Must be able to work in an environment where smoking is permitted.
• Must be able to work in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Benefits

Salary starting rate $16.00, compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.