HOST - CASINO

Job Description

The Casino Host is responsible for generating customer awareness of the Unity Loyalty program and maintaining relationships with targeted customers through personal contact in order to generate incremental gaming revenues. This will be achieved through interactions with players on the casino floor, at special events, and promotions, as well as through phone and email contact methods.

Responsibilities

• Achieves quotas provided by management for room goals, new business, events, entertainment, etc…
• Actively and consistently communicate with the assigned guests
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner
• Greets guests in the casino and participates in social events and special promotions
• Increases the growth of gaming revenues through development of a targeted customer base
• Promotes the Unity Loyalty program and related promotions
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
• Maintains relationships and markets our gaming product and amenities to our valued guests
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
• Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs
• Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts
• Safeguards the confidential nature of all departmental and company records
• Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
• Updates guest history for future visits.

Qualifications

• Minimum 1 year of casino related guest experience, casino host experience, or sales experience required
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook
• High school diploma, GED or equivalent required, college degree preferred
• Fluency in languages other than English is preferred
• Experience in casino and/or hotel environment required
• Experience in gaming machines and/or table games required
• Must have excellent interpersonal communication skills, team building and problem-solving skills
• Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience.