Floor Host
About Us
Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. We provide integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
About the Role
The Floor Host is the “go-to” person on the floor focused on delivering a hospitality-based experience to our customers. This role is responsible for providing information and directing assistance while interfacing with all office services. The Floor Host provides visible support on office floors for guests and visitors, connecting them with the right people or resources and responding to ad hoc questions.
Responsibilities
- Provide real-time support for meetings on all office floors, connecting with meeting organizers and guests as meetings begin.
- Prior to meetings, verify room requirements via email to ensure client’s expectations are met (e.g., lighting, supplies, audio-visual equipment, temperature, etc.).
- Continuously perform floor tours to ensure the entire space is in optimal appearance and condition.
- Utilize tools and resources to identify creative solutions and anticipate customer needs, maintaining a first-point-of-contact resolution.
- Keep abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person, via email, and by telephone.
- Advocate for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace.
- Verify occupancy of rooms and reclaim unused meeting space as appropriate to optimize meeting rooms and workspaces.
- Monitor all meeting rooms for participants arriving/leaving, no-shows, and correct booking numbers; close work areas at scheduled times to ensure full preparation for the next operation or function.
- Work with the facility maintenance team to ensure the space remains pristine, including ticketing and emailing issues such as furniture stains, damaged carpet, or lighting problems.
- Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting.
Requirements
- 2-3 years’ experience working in a service industry such as hotel and restaurant, hospitality, and/or event planning (preferred).
- Strong technical skills (Microsoft Office Suite, Google Docs, audio/visual equipment).
- Able to stand for long periods of time.
- Works well in a fast-paced environment.
- Good listening skills and professional demeanor.
- Ability to navigate clients of every professional level.
- Maintain a high level of professional appearance and demeanor.
Skills
- Client-first mentality.
- Demonstrates accuracy and attention to detail.
- Detail-oriented with the ability to multitask and work in a fast-paced, high-energy environment where priorities constantly change.
- Solid decision-making skills within the scope of the position.
- Ability to meet deadlines and work under pressure.
- Excellent verbal and written communication skills.
- Actively listens and identifies both spoken and unspoken needs.
- Ability to use technology effectively.
- Prioritizing, flexibility, and adaptability.
Pay
The compensation range for this role is up to $21.11 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will depend on the individual's location, skills, experience, and qualifications.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) retirement plan.
- Paid Time Off (PTO).