Floor Host

Job Summary

Opensity provides modernized technology platforms, elevated technology support, and valuable insights to empower clients. The role involves real-time support for meetings, verifying room requirements, performing floor tours, identifying solutions, and managing meeting spaces.

Responsibilities

• Prioritize real-time support during meetings on all office floors.
• Connect with meeting organizers and guests as meetings begin.
• Verify room requirements via email before meetings to meet client expectations (e.g., lighting, supplies, audio visual equipment, temperature).
• Perform floor tours and maintain the space in optimal condition.
• Utilize tools and resources to identify and anticipate customer needs.
• Answer questions and concerns about in-house and area functions with timely and knowledgeable responses.
• Support the client's hoteling culture and mobile way of working by securing workspace for guests and visitors.
• Monitor meeting rooms for participants arriving/leaving, check booked rooms for no-shows, and ensure correct participant counts.
• Open and close work areas at scheduled times, ensuring full preparation.
• Work with the facility maintenance team to keep the space pristine, addressing issues like furniture stains, damaged carpet, and lighting problems.
• Provide a contact card for additional in-meeting support and reset the room after use.
• Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.
• Capture and report customer interactions.
• Adhere to Forrest Solutions and client policies and procedures, including safety regulations.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Knowledge of meeting room management and technology support.
• Experience with facilities management and customer service.
• Basic understanding of safety regulations and policies.

Benefits

Opensity is an Equal Opportunity Employer committed to providing a diverse and inclusive workplace. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $50,000 - $70,000 annually, depending on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate meeting schedules.