Float Phlebotomist / Administrative Assistant

About the role

One Medical is a primary care solution dedicated to transforming healthcare by offering quality care more affordably, accessibly, and enjoyably. We provide seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, aiming to deliver exceptional health care to more consumers, employers, care team members, and health networks. We are building a diverse, driven, and empathetic team while fostering an environment where everyone can thrive.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties such as, but not limited to, biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizing.
• Master our technology suite including, but not limited to, Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.

Requirements

• Must hold one or more of the following credentials, qualifications, or experience:
• Medical Assistant certification from a nationally recognized certifying body (e.g., AAMA, NHA, NCCT, AMT, AMCA, NAHP, NCMA, or any NCCA/ANSI-accredited organization) — must be currently active or have been active within the last 6 months.
• Certified Phlebotomy Technician (CPT) credential from a nationally recognized certifying body — must be currently active or have been active within the last 6 months.
• Graduation from a Medical Assistant program accredited by CAAHEP, ABHES, or a U.S. Department of Education-recognized accrediting body (no expiration applies).
• Completion of Medical Assistant training through the U.S. Armed Forces (no expiration applies).

Qualifications

• Demonstrated proficiency in either venipuncture techniques (including site selection, needle insertion, and blood collection procedures) or vaccine administration and injection techniques (including proper needle handling, site preparation, and patient safety protocols).
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Skills

• Confidence and trust-building during the collection process.
• Individualized, human-centered, customer-focused care.
• Collaboration and teamwork.
• Change management and adaptability.

Benefits

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire. The benefits package includes:

• Taking care of you today
• Paid sabbatical for every five years of service
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental, and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Protecting your future for you and your family
• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
• In addition to the comprehensive benefits package, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical are covered 100%, UpToDate Subscription - An evidence-based clinical research tool, Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education, Rounds - Providers end patient care one hour early each week to participate in this shared learning experience, Discounted rate to attend One Medical’s Annual REAL primary care conference

Pay

Competitive salary: starts at $21.50 per hour based on a full time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/.

Schedule

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 8am-5pm based in office in Aurora, CO at one of our offices presently focused on our Senior Health member population (age 65+). Flex Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a MSA and location and schedule are subject to change.