Phlebotomist / Administrative Assistant (Float)

About the role

One Medical is a primary care solution dedicated to transforming healthcare by making quality care more affordable, accessible, and enjoyable. We aim to improve the experience for everyone involved, including patients, providers, employers, and health networks. Founded in 2005, we've been providing seamless in-office and 24/7 virtual care services since 2005, and in February 2023, we joined Amazon Health Services to further expand our reach and impact.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Answer patient messages, follow up on lab cases, and assist with clerical duties like biometric screening forms, medical record and consult reviews, billing inquiries, and DOH reporting.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc asks.
• Master our technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizing tasks to meet service level expectations.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• An active phlebotomy certification to practice in CA.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Qualifications

• Highly organized and detail-oriented.
• Excellent specimen collection technique combined with tactful interpersonal skills.
• Self-awareness to utilize strengths and develop areas of opportunity.
• Ability to thrive in cultures focused on feedback and growth.

Skills

• Effective communication skills.
• Problem-solving skills.
• Confidence and trust-building abilities.
• Customer-centric solutions.
• Teamwork and collaboration.

Benefits

One Medical offers a robust benefits package designed to aid your health and wellness. Eligible team members receive:

• Paid sabbatical for every five years of service.
• Employee Assistance Program (EAP) - free confidential services for stress, anxiety, financial planning, and legal issues.
• Competitive Medical, Dental, and Vision plans.
• Pre-Tax commuter benefits.
• PTO cash outs - option to cash out up to 40 accrued hours per year.
• Rounds - providers end patient care one hour early each week to participate in shared learning experiences.
• Discounted rate to attend One Medical’s Annual REAL primary care conference.
• Malpractice Insurance - coverage for your practice at One Medical.
• UpToDate Subscription - an evidence-based clinical research tool.
• CME - annual stipend for continuing medical education.

The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/.