Phlebotomist / Administrative Assistant (Float)

About the role

As a One Medical Lab Services Specialist/Member Support Specialist (Phlebotomist/Administrative Assistant), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience.

Responsibilities

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• An active phlebotomy certification to practice in CA
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Qualifications

• Highly organized and detail-oriented
• Ability to multitask and prioritize effectively
• Excellent time management skills
• Ability to work independently and as part of a team
• Passionate about healthcare and patient care

Skills

• Excellent specimen collection technique
• Tactful interpersonal skills
• Strong problem-solving abilities
• Effective communication skills
• Ability to work with a diverse group of people

Benefits

One Medical is committed to fair and equitable compensation practices. The range for this role is $28.00 to $30.00 per hour based on a standard full-time schedule with a 1.25x differential for eligible extended hours. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/.

Pay

This is a full time role (40 hrs/week) with 8 hour shifts weekdays and weekends generally taking place between Thursday to Monday 9:00 am and 9:00 pm in Mission bay, West Portal, Laurel Heights, and Cow Hollow.

Schedule

Full time role with 8 hour shifts weekdays and weekends generally taking place between Thursday to Monday 9:00 am and 9:00 pm in Mission bay, West Portal, Laurel Heights, and Cow Hollow.