Fleet Specialty Admin I

Basic Purpose

The Fleet Specialty Admin is responsible for opening legal and CSA cases and indexing documents as well as answering phone calls for Fleet members. Admin may also be assigned other duties as assigned by Supervisor.

Job Functions

• To provide the best possible customer service for associates and members through inbound and outbound phone calls.
• Obtain specific information from a court or attorney regarding traffic citation and input that information into the computer system.
• To recognize any case that may need specific actions to be taken and use critical thinking to determine the best steps for case and if unable, properly notify supervisor.
• Input any information provided by attorneys or courts in the system.
• Complete various forms of paperwork needed to handle the case in the best possible manner.
• Work the Fleet call docket
• Open tickets for fleet memberships in a timely manner.
• Open CSA cases for Fleet memberships in a timely manner
• Arrive on shift and stay for duration of scheduled shift.
• Maintain proper records of attendance by correctly using Paycom Self Service.
• Report discrepancies to your Supervisor.
• Perform other duties as assigned by Supervisor/Manager.

Experience and Qualifications

• A high school diploma or GED
• At least 2 years of experience working in a call center setting
• Versatility in verbal communication with customers and providers via telephone
• Ability to type at least 35 words per minute
• Familiarity with operating a computer and using the internet
• Familiarity with 10-key
• Familiarity with legal terminology
• Ability to answer incoming phone calls
• Legible completion of required paperwork
• Independent thinking and problem-solving skills

Physical Demands

• Able to sit for eight hours (duration of shift)
• Use wrists, hands, and fingers for typing at a computer for eight hours (duration of shift)
• Hear/Speak with a customer and associate via telephone
• While performing the duties of this position, the employee may be required to: Stand, walk, sit for long periods of time, use hands to handle or feel objects, reach with hands and arms, climb stairs and/or ladders, maintain balance, stoop, kneel, crouch or crawl, talk or hear.
• The employee may occasionally be required to lift and/or move objects up to 25 pounds.
• Ability to see computer screen. Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Environment

• Position will be assigned to an office work environment
• Employee will be exposed to weather conditions prevalent at the time (including occasional visits to field work sites, if applicable).
• The noise level in the work environment is usually moderate.

Schedule

• 40 hours per week, Monday – Friday, 8:00 am – 5:00 pm (may be required to work more than 40 hours per week as needed)
• Assigned shift is flexible.

Location

• The location assignment is remote.
• This location is subject to change and/or the position may be required to operate in additional locations.

Culture

• Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City.
• With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers.
• Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Equal Opportunity Employer

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.