Fleet Maintenance Service Coordinator

About the role

The Service Coordinator will provide excellent customer service while interacting and scheduling appointments with customers. This role involves answering calls, managing schedules, and following up via phone, text, and email with strong attention to detail. The Mobile Service Coordinator will handle inbound and outbound calls, assign work to technicians, and ensure smooth communication in a fast-paced environment. The ideal candidate has a background in logistics and transportation, excels in problem-solving, and is committed to delivering superior customer service.

Responsibilities

• Provide concierge-level customer service via phone, in person, or electronic communication.
• Answer phone calls, schedule appointments, and maintain the daily schedule efficiently.
• Handle inbound and outbound calls, ensuring customers are informed about scheduled work.
• Manage email correspondence promptly and professionally.
• Monitor customer accounts and take appropriate action as needed.
• Conduct follow-up calls after service visits to ensure customer satisfaction.
• Communicate with managers, supervisors, and the parts team to coordinate appointments.
• Maintain an accurate customer database and uphold response time standards.
• Schedule appointments with a focus on building long-term customer relationships.
• Coordinate and manage customer quoting processes, ensuring accurate submissions through third-party systems for approval.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED (Required).
• 1+ years of experience in customer service or an administrative role (Required).

Skills

• Strong verbal and written communication skills.
• Ability to build and maintain professional relationships at all organizational levels.
• High degree of initiative and self-motivation.
• Ability to work independently and as part of a team.
• Flexibility to thrive in a fast-paced, dynamic environment.
• Strong multitasking, organizational, and time management skills.
• Detail-oriented with excellent follow-up practices.
• Commitment to Ryder’s core values: Trust, Innovation, Expertise, Collaboration, and Safety.
• Ability to embrace and utilize technology as part of daily routines.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with company match.
• Discounted stock purchase options.
• Performance-based annual cost-of-living increases.
• Comprehensive training and professional development opportunities.
• Regional and local Ryder resources for support and growth.

Pay

Hourly pay range: $22.00 – $24.00. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on role and performance.