Fleet Maintenance Service Coordinator

About the role

The Service Coordinator and Mobile Service Coordinator roles at Ryder are aimed at individuals who are passionate about logistics, transportation, fleet maintenance, and supply chain services. As a key member of the Ryder team, you'll play a vital role in providing exceptional customer service and managing appointments efficiently.

Responsibilities

• Provide concierge level customer service over the phone, in person, or via electronic communication.
• Schedule and manage appointments, ensuring all customers are prospective long-term customers.
• Handle both inbound and outbound calls, providing excellent customer service and keeping customers informed of all scheduled work.
• Maintain accurate records and databases, and communicate with managers, supervisors, and parts teams to ensure proper scheduling.
• Coordinate and manage customer quoting processes, ensuring accurate information is submitted for approval before work commences.
• Perform other duties as assigned.

Requirements

• H.S. Diploma/GED
• 1 year or more in customer service or administrative related experience
• Strong verbal and written communication skills
• High degree of initiative
• Flexibility to work in a fast-paced, dynamic environment
• Multi-tasking, excellent time management, and detailed oriented with excellent follow-up practices

Qualifications

• Strong verbal and written communication skills
• Possesses a high degree of initiative
• Ability to work independently and as a member of a team
• Flexible to work in a fast-paced, dynamic environment
• Multi-tasking, highly organized, with excellent time management skills
• Detailed oriented with excellent follow-up practices

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• A tax-advantaged 401(k) retirement savings plan

Pay

• Hourly minimum pay range: $22.00
• Hourly maximum pay range: $24.00

Schedule

• Hourly schedule

Skills

• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization
• Possesses a high degree of initiative
• Ability to work independently and as a member of a team
• Flexible to work in a fast-paced, dynamic environment
• Multi-tasking, highly organized, with excellent time management skills
• Detailed oriented with excellent follow-up practices