Fitting Room Specialist and Clothing Merchandiser

About the role

SCHEELS is a leader in the sporting goods industry, dedicated to creating the best experience for customers. We offer the largest selection of sports brands in America, along with special attractions and exceptional customer service. Our associates are empowered to become experts in customer satisfaction and product knowledge.

Responsibilities

• Affirmatively and consistently treat co-workers, customers, and business partners like they are the most important person, including maintaining eye contact, smiling, and saying "thank you."
• Ensure customers receive world-class customer service in fitting rooms.
• Answer incoming calls in a friendly, professional, and pleasant manner.
• Be knowledgeable and courteous while assisting customers.
• Check customers in and out of rooms, monitoring the amount of merchandise they have.
• Prepare merchandise for returns to the sales floor.
• Contribute to a work environment that fosters pride in being part of a winning team and promotes growth.
• Unload product from freight, tag, fold, hang, and price merchandise.
• Restock merchandise on the sales floor and bring product to the floor for display.
• Assist customers and salespeople with retrieving and loading purchased products.
• Maintain an orderly appearance of personal work space and surrounding areas.
• Add and subtract two-digit numbers, multiply and divide with 10's and 100's, read and comprehend instructions, short correspondence, and memos, write simple correspondence, present information in one-on-one and small group situations, organize, multi-task, and maintain all aspects of a support role, exercise judgment and tact, and effectively work with all levels within the organization.
• Show attention to detail, be professional in appearance and attitude, contribute to a positive team atmosphere, and treat others with respect and consideration while following Scheels' policies and procedures.
• Willing to do other tasks as assigned by the leadership team and support leads.
• Work assigned schedule, which may include varied hours, evenings, weekends, and holidays.

Requirements

• Customer Service: Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person, including maintaining eye contact, smiling, and saying "thank you."
• Culture: Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact, show respect and appreciation for others, and Scheels.
• Team Mentality: Genuine interest and action in helping others before themselves, regardless of recognition or reward, teach-ability, consistent eagerness to listen, learn, apply knowledge, and accept critical feedback, adapt to a changing work environment, and apply concepts of basic math, grammar, punctuation, and spelling.
• Dress Code: Meets Scheels dress and grooming expectations in support of professional, clean, and welcoming environment for customers, co-workers, and business partners.
• Efficiency: Demonstrate pride and ownership of their work while meeting expected deadlines.

Education & Experience

• The ideal candidate will have a minimum of a high school diploma, or general education degree (GED), 1-3 months of related experience or training, or equivalent combination of education and experience.

Physical Requirements/Lifting Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

Schedule

• Schedule is usually 1-2 shifts/week plus every other weekend (Friday-Sunday).
• Schedule may include varied hours, weekends, and holidays during peak seasons.
• Typical weeknight shifts are 5pm-9pm and weekend shifts rotate.
• Average hours per week: 18-25 hours/week.

Benefits

• To see a full list of benefit offerings from Scheels visit scheels.com/careers.

Equal Employment Opportunity

• Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.