First-Level IT Support

Your mission

• Be the first point of contact for IT support, triage, resolve, and escalate hardware and software issues for employees
• Support and troubleshoot macOS and Windows laptops and desktops
• Manage devices through MDM, enrollment, configuration, security baselines, OS and app updates
• Administer Google Workspace, accounts, groups, access, onboarding and offboarding
• Set up and support office ("paper") printers, drivers, queues, and the everyday "it won't print" tickets
• Provide first-level Linux server support for our 3D printer fleet.
• Maintain hardware inventory and asset/lifecycle tracking
• Write and improve documentation and self-service guides so common issues get fixed faster
• Work closely with the SiteOps/DevOps team — escalate platform and network issues, and grow your skills toward infrastructure

Your profile

• Proven hands-on support experience for both macOS and Windows environments, including hardware diagnostics and OS-level troubleshooting
• Direct experience managing devices through an MDM platform (such as Jamf, Mosyle, Kandji, or Intune), including enrollment, security baselines, and automated app updates
• Proficiency in Google Workspace administration, including user account management, group permissions, and onboarding/offboarding workflows
• Comfortable with office printer setup, managing print queues, and resolving everyday hardware connectivity issues
• Practical Linux knowledge, specifically utilizing the command line for checking logs and managing system services
• A service-minded and patient approach to support, with the ability to communicate clearly and remain calm even with a full ticket queue
• Hightly organized with a commitment to keeping hardware inventory, asset lifecycle tracking, and technical documentation tidy and up-to-date

Nice to have

• Foundational knowledge of networking, including DNS, DHCP, VLANs, and hands-on experience troubleshooting Wi-Fi connectivity
• Light scripting skills in Bash or Python to automate repetitive manual tasks and improve workflow efficiency
• Familiarity with professional ticketing or helpdesk systems to manage and track support requests
• A genuine interest in 3D printing technology, manufacturing processes, or working with hardware components
• A strong curiosity and desire to grow professionally toward DevOps or infrastructure-focused roles

Why us?

• We are a multidisciplinary team of engineers, SW and HW specialists, entrepreneurs, designers, and students with a common passion
• We embrace contrarian thinking, humility, pushing limits, and improving ourselves
• We utilize a flat hierarchy, and we want your voice to be heard
• We also care about bonding because we want to be a tight-knit community, so be prepared to spend quality time with everyone, including the CEO!

As a company specializing in both hardware and software, we value close collaboration within our team.

We are seeking candidates who can join us at our office in Austin.