First Level IT Support Specialist– US

Job Description

Join our team as an IT Support Specialist, where you’ll play a key role in providing first-line technical assistance to internal users across our growing organization. In this position, you will help ensure smooth and efficient IT operations by resolving technical issues, supporting end users, and maintaining high service standards.

Qualifications

• Degree in Information Technology, Computer Science, or a related field, or equivalent combination of education, certifications, and practical experience
• 2–3 years of experience in IT Support, Help Desk, or Technical Support environments, with exposure to IT ticketing systems and service management processes
• Knowledge of Windows operating systems and Microsoft 365 applications, including Outlook, Teams, and SharePoint
• Understanding of user account, identity, permission, and access management, including password resets and account administration
• Experience with remote support and troubleshooting tools; international or distributed support experience is a plus
• Strong communication, interpersonal, analytical, and problem-solving skills, with the ability to prioritize requests based on urgency, impact, and SLAs
• Customer-focused, proactive, and solution-oriented mindset; fluent English required, with additional languages and IT certifications considered an advantage

Additional Information

We promote your professional and personal development through individual training and further education at the Drees & Sommer Academy

This is a fully on-site position based in Cary, NC. Candidates must reside in Cary or within a reasonable commuting distance and be available to work from the office on a daily basis