Firebirds Retail Sales Associate - PT

About the role

As a Game Day/Event Retail Associate, you'll interact with customers, provide product information, assist with purchases, maintain the sales floor, and operate the point-of-sale system while delivering exceptional customer service.

Responsibilities

• Greet and engage fans with a friendly demeanor.
• Assist fans in finding and selecting merchandise.
• Address fan inquiries and questions professionally.
• Operate heat press for jersey customization.
• Ensure the sales floor is stocked, organized, and visually appealing.
• Maintain cleanliness and uphold brand merchandising standards.
• Operate point-of-sale system efficiently and accurately.
• Collaborate with team members to ensure smooth operations.
• Adapt and perform well in a fast-paced and noisy environment.
• (Concerts) Handle merchandise purchase transactions. Ensure customer is satisfied with product being purchased before completing the transaction.
• (Concerts) Count in all product received; count out all product at the end of the show.
• (Concerts) Help set up merch booth and product displays based on guidance from Team Store management and client specifications.
• (Concerts) Help maintain booth cleanliness and organization throughout festival or event.
• Perform other duties as assigned.

Job skills and traits

• Energetic and enthusiastic personality.
• Strong interpersonal and communication skills.
• Detail-oriented with accurate product information.
• Multitasking and adaptability in fast-paced situations.
• Basic point-of-sale system knowledge.

Qualifications

• High school diploma or equivalent.
• Previous customer service or retail experience is a plus.
• Familiarity with point-of-sale systems preferred.
• Must be 18 years of age or older.

Additional notes

• Ideal for those who thrive in lively environments.
• Contribute to delivering a memorable experience for fans and visitors.
• Jersey Pressers - Pressing experience preferred.
• Game day hours

Pay: Starting at $22.28/hour

Usual Shift Start: Between 3-5pm   Shift End: Ends when the game/event ends usually no later than 11 pm for games, later for concerts