Fire Repair Scheduling Coordinator II

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a Scheduler to join its team. This position will be responsible for the scheduling and optimization of service work, ensuring all customer commitments are met.

Responsibilities

• Responsible for scheduling and dispatching field labor force to meet customer requests and expectations based on urgency, contractual obligations, available resources, and customer needs.
• Handles emergency dispatching of engineers, modifies current dispatching schedules, and ensures even distribution through long-term planning.
• Utilizes an AI Scheduling Platform (SEDU) to create technician schedules and identify changes, updates, and maintenance of daily technician activities.
• Communicates and resolves issues with customers and personnel regarding scheduling of service repair work.
• Alerts leadership of potential problems resulting from customer or field complaints and works to resolve them.
• Maintains branch activity and compliance with program initiatives, identifies areas needing improvement, and develops and implements action plans with branch/region management.
• Maintains monitoring of technician activity and schedules to ensure customer commitments are met, communicates status changes to customers, and reassigns work as necessary to manage customer expectations.
• Monitors and prioritizes scheduling backorders, tracks and resolves customer issues, and demonstrates the ability to make informed judgments based on workload and priorities.

Requirements

• 2 years of customer service experience.
• Associates or Bachelors degree preferred.
• Experience working in a fast-paced work environment or prior work in a JCI District Office preferred.
• Excellent written and communication skills.
• Prior experience coordinating/scheduling in a service-related industry.
• Intermediate Excel skills.
• Use of Oracle systems preferred.
• Product knowledge of life safety (fire alarm & sprinkler) equipment preferred.

Qualifications

• Competitive starting pay.
• Paid training.
• Global advancement opportunities.
• Company vehicle (as applicable).
• Referral bonuses.
• Comprehensive benefits, including medical/dental/vision insurance, health savings account (HSA), life insurance, 401(k) savings plan with company match, short-term and long-term disability, employee assistance program, wellness program, and more.

Skills

• Intermediate Excel skills.
• Knowledge of life safety (fire alarm & sprinkler) equipment.
• Use of Oracle systems.
• Ability to utilize an AI Scheduling Platform (SEDU).
• Effective communication and problem-solving skills.

Benefits

• Comprehensive benefits package.
• Competitive hourly range: $18.00-31.00 (hourly rate determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).

Pay

Hiring hourly range: $18.00-31.00 (hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).

Schedule

This position is hourly.