Fire Project Coordinator

Key Responsibilities

• Drive productivity, profitability, and customer satisfaction
• Respond and resolve customer, subcontractor, and internal business team inquiries
• Develop and maintain viable long-term relationships with customers, subcontractors, and internal business teams
• Act as a point of contact for inter-departmental partnerships to meet branch business needs
• Maintain customer contact information to support customer satisfaction activities
• Order and contract management support
• Material ordering and return process
• Scheduled material ordering and shipping
• New customer creation and maintenance of existing customer account details
• New contract and change order bookings, certified payroll reporting, OCIP/CCIP enrollments and reporting, and other contractual requirements related to the project delivery cycle
• Maintain and update current projects to align with customer expectations (e.g., customer bill-to information, project retention withheld, project tax exemption status)
• Coordinate contract scheduling to align backlog to plan and forecast, ensuring completion of activities within established timeframes (e.g., subcontract invoices, billing, material purchases) to meet monthly financial commitments
• Generate project billing schedules of values and/or invoices with guidance from project owners to meet customer needs and contract requirements
• Assist collections and cash teams with accounts receivable activities (e.g., invoice disputes, resolving bad debt and aged invoices, providing customer contact information)
• Complete contract close-out activities upon project completion, including ready-to-transfer activities, project submittals, editing warranty letters, and reviewing open tasks related to accounts payable and receivable
• Meetings and reviews participation
• Scheduling and monthly backlog review meetings with project owners and fire Systems Leadership
• Business review meetings preparation and discussion of critical contract information pertinent to current profitability status (e.g., AR disputes, slippage issues, unbooked change orders, billings)
• Compliance and safety adherence
• Ensure that all standard tools, processes, and policies are followed to optimize profitability (e.g., scheduling procedures, SOX compliance, Re-estimating procedures, diversity spend initiatives, continuous improvement)
• Adhere to all safety standards with a high degree of regard for employee and subcontractor safety

Experience & Education

• High School Diploma or equivalent required
• Associate degree, University degree, or Technical degree preferred

Skills & Competencies

• Ability to deliver output within broad operational targets with significant impact within the job area
• Capability to explain facts, practices, and policies to both internal and external parties
• Proficiency in correcting or resolving issues or problems in existing systems and processes, making minor changes as needed
• Understanding of broader knowledge of theory and principles within a professional discipline or advanced technical/operational practices
• Individual contributor with no direct responsibility for leading others
• Application of knowledge is narrow (domestic) and limited to locations within a country or neighboring countries with similar culture

Pay

Hiring hourly range: $27-$39 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)

Benefits

This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.