Fire Repair Scheduling Coordinator II

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward.

About the role

This position will be responsible for the scheduling and optimization of service work. The Scheduler will ensure all customer commitments are met regarding service delivery.

Responsibilities

• Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities.
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.
• Alert leadership of potential problems resulting from customer or field complaints and work to resolve.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.
• Monitor effectiveness and take corrective actions as required.
• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues.
• Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.

Requirements

• 2 years of customer service experience.
• Expert communication skills.
• Expert organizational skills.
• Coordinating/scheduling in a service-related industry.
• Intermediate Excel skills.
• Associates or Bachelors degree preferred.
• Experience working in a JCI District Office or in a fast-paced work environment.
• Excellent written and communication skills.
• Use of Oracle systems preferred.
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred.

Pay

Hiring hourly range: $23-34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).

Benefits

This position includes a competitive benefits package.