Fire Protection Service Tech I - LSS

Why Join Our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits

• Medical, Dental, and Vision Insurance (single, employee + spouse/children, and family coverage)
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer‑paid Basic Life Insurance for employee, spouse, and dependents
• Employer‑paid Short‑Term and Long‑Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation based on seniority, accrued monthly and prorated from date of hire; 40–56 hours of sick time per year based on seniority and advanced upon hire
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Compliance with all minimum wage laws

Position Summary

Put your maintenance and repair skills to good use at Vallen as a Lead Service Technician focused on Life Safety Services in the Vallen Safety Services Group. In this position, you will install and/or inspect, test, and maintain (ITM) life safety systems and equipment for established customers on a scheduled basis.

Responsibilities

• Provide quality service to our customers.
• Assist assigned HTS technicians with proper training in Vallen standard operating procedures.
• Deliver customer service in the installation and/or ITM of Life Safety Systems, including fire extinguishers, fire alarm and detection systems, gas detection systems, foam systems, dry chemical systems, clean agent systems, special hazard systems, and water‑based systems.
• May assume job coordination responsibilities in the absence of a Technician Lead when assigned by the supervisor/manager for specific jobs or customers.
• May lead other technicians within area of expertise.
• Interact with customers to coordinate job activities.
• Ensure all documentation associated with assigned tasks is filled out accurately, completely, and turned in for proper invoicing.
• Provide required copies to the customer upon servicing equipment.
• Maintain knowledge of all regulatory standards pertaining to duties (State, OSHA, NFPA, etc.).
• Handle parts and equipment requests for specific assigned jobs.
• Maintain accurate inventories related to job and maintenance orders.
• Always exhibit safe work practices.
• Assist shipping and receiving, including unloading trucks, checking in merchandise, matching purchase orders to sales orders, and distributing to sales associates for processing.
• Utilize company‑provided assets such as vehicles, inventory, safety equipment, laptop, barcode scanner, test equipment, tools, radio, cell phone, fuel card, and/or credit card, and maintain proper care of all assets per Vallen policies.
• May have immediate supervision over a tech service unit.

Qualifications

• High School diploma or GED.
• Minimum 3 certifications (manufacturing/state) in a fire‑protection related field.
• NICET II or greater.
• Fire Alarm & Ext A 2–4 years of experience or WBS Construction 2–4 years of experience (industry related).
• RME‑I (if applicable).
• Mechanically inclined with strong communication, initiative, and problem‑solving skills.
• Relevant experience in installation, maintenance, repair, and service of Life Safety Systems and equipment.
• Advanced industry segment knowledge.
• Maintain minimum productivity of 95% within 60 days.
• Demonstrated ability to successfully manage a customer account or project.
• Ability to repair and service equipment sold by Vallen.
• Current motor vehicle license with a good driving record.
• Commercial Driver's License required if carrying loads of hazardous materials.
• Proficient with hand tools.
• Able to complete repairs and maintenance of equipment in a timely and accurate manner.
• Capable of providing assistance, advice, and training to Vallen associates and plant personnel.
• Willingness to assist warehouse personnel with order fulfillment when needed.
• Keep all certifications and licenses current and renewed through required continuing education.
• Must pass drug & alcohol screen, physical exam, and background check.

Work Environment & Physical Demands

• Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions.
• Working conditions vary; service work is performed indoors and outdoors in the field.
• Potential exposure to hazardous environments within plants, requiring safety precautions and appropriate equipment.
• Ability to work in climatic weather (cold/heat) during day or night operations.
• Regularly required to talk and hear.
• Occasional lifting of items weighing up to 55 lb.
• Ability to climb stairwells up to 15 levels high.
• Ability to ascend and descend ladders (step, extension, cage) up to 24 ft high.
• Able to walk at a normal pace for up to 15 continuous minutes.
• Able to work from a standing position for 8–10 hours.
• Bending, climbing, and stooping as needed for equipment access.
• Must pass all test requirements to be approved to work offshore, if applicable.