Field Service Tech I

About the role

As a Field Service Technician you will maintain and service IGT equipment at Retailer (customer) locations. You will respond to dispatches, drive to customer sites within a designated “zone,” deliver supplies, and install, remove, or repair lottery equipment and communication devices.

Responsibilities

• Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to ensure continuous operation.
• Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.
• Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.
• Install and maintain communication infrastructure, including data lines and fiber-optic connections.
• Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.
• Support technical projects, installations, expansions, and other field activities as assigned.
• Accurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.
• Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
• Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.
• Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.
• Maintain a professional and positive image of IGT when interacting with coworkers and customers.

Requirements

• High School Diploma or equivalent required.
• Technical and customer service experience is preferred.
• Must be computer literate.
• Ability, flexibility, and willingness to work varied shifts and overtime.
• Strong interpersonal communication skills and customer service ability.
• Valid driver’s license, good driving record, and ability to correctly perceive colors.

Physical Requirements

• Must be able to climb a ladder, lift 50 pounds, and walk a full 8.5-hour shift.
• Must be able to sit and drive for prolonged periods, demonstrate dexterity when working with tools, and work with moving parts and electrical current.
• May work at heights (rooftop) for equipment installation, in close quarters, and/or be exposed to inclement weather during some installations.

An offer of employment, and continuation of employment with IGT, is contingent upon IGT’s obtainment of security clearance and meeting pre-employment reference, background check requirements, and pre-placement physical and drug testing requirements. Certain jurisdictions may require additional personal disclosures.

Skills

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Pay

IGT considers a wide range of factors in determining compensation, including skills, experience, education, and geographic location. The estimated starting compensation range for this role is based on a good-faith assessment at the time of posting. Actual compensation may vary.

Benefits

• 401(k) savings plan with company contributions
• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Tuition reimbursement
• Other wellness programs, subject to eligibility requirements