Field Service Tech I

About the role

PGT Windows & Doors, part of MITER Brands, is seeking a customer-focused Field Service Technician I to join our Orlando team. This position is ideal for someone with strong mechanical aptitude who enjoys hands-on work, problem-solving, and delivering exceptional customer service.

Key Responsibilities

• Represent PGT and MITER Brands professionally during all customer interactions.
• Communicate directly with homeowners, builders, distributors, and other customers regarding service-related issues.
• Diagnose basic window and door product concerns and perform repairs under general supervision.
• Aid senior technicians with service calls, repairs, installations, and troubleshooting activities.
• Safely operate a variety of hand tools and power tools.
• Document service calls, observations, repairs performed, and outcomes using mobile devices such as iPads, laptops, or similar technology.
• Submit accurate and timely service reports through company service software.
• Ensure customer homes and job sites are left clean and returned to their original condition following service work.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
• Assist with maintaining proper inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and report non-conforming materials.
• Support warehouse organization and assist with unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Work collaboratively with other Field Service Technicians on larger projects and service initiatives.
• Follow all company safety policies and procedures.

Qualifications

• High school diploma or GED preferred.
• Basic knowledge of windows, doors, construction, installation, maintenance, or repair practices.
• Strong mechanical aptitude and willingness to learn product repair techniques.
• Ability to safely use hand and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently and within a team environment.
• Valid driver's license with a clean driving record in accordance with company policy.

Preferred

• Previous experience in field service, construction, installation, maintenance, or repair.
• Experience working directly with homeowners and customers.
• Bilingual (English/Spanish) skills.
• Aerial Lift Certification or the ability to obtain certification within six months of hire.

Skills & Competencies

• Strong customer service mindset.
• Effective communication and relationship-building skills.
• Basic troubleshooting and problem-solving abilities.
• Ability to read and follow technical instructions, work orders, and repair documentation.
• Ability to read a tape measure and perform basic mathematical calculations.
• Strong organizational skills and attention to detail.
• Dependable, self-motivated, and safety-focused.

Physical Requirements

• Ability to lift, carry, push, and pull materials, tools, and equipment as needed.
• Frequent standing, walking, bending, kneeling, climbing, and reaching throughout the workday.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely operate service equipment, hand tools, and power tools.

Work Environment

• Field-based role servicing residential, commercial, and construction locations.
• Frequent interaction with homeowners, builders, distributors, and internal teams.
• Regular use of mobile devices and service software for scheduling, documentation, and reporting.
• Exposure to outdoor weather conditions and active construction environments.
• Mandatory overtime as needed to support customer and business requirements.