Field Service Tech I

IGT delivers thrilling, responsible, and unforgettable gaming experiences—from the casino floor to mobile screens—powered by world-class content, technical and commercial capabilities, and a culture of collaboration, accountability, and ownership. With over 6,000 employees across 30+ countries and products in more than 100 jurisdictions, we operate at scale while staying connected to the customers we serve.

Responsibilities

• Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to support continuous operation.
• Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.
• Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.
• Install and maintain communication infrastructure, including data lines and fiber-optic connections.
• Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.
• Support technical projects, installations, expansions, and other field activities as assigned.
• Accurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.
• Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
• Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.
• Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.
• Maintain a professional and positive image of IGT when interacting with coworkers and customers.

Requirements

• High School Diploma or equivalent required.
• Technical and customer service experience is preferred.
• Must be computer literate.
• Ability, flexibility, and willingness to work varied shifts and overtime.
• Ability to follow policies, procedures, and safety guidelines.
• Strong interpersonal communication skills and customer service ability.
• Must possess a valid driver’s license, have a good driving record, and demonstrate the ability to correctly perceive colors.

Physical Requirements

• Must be able to climb a ladder, lift 50 pounds, and walk a full 8.5-hour shift.
• Must be able to sit and drive for prolonged periods, demonstrate dexterity when working with tools, and work with moving parts and electrical current.
• May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.

An offer of employment, and continuation of employment with IGT, is contingent upon obtaining security clearance and meeting pre-employment reference, background check, physical, and drug testing requirements as applicable to IGT’s satisfaction and approval based on customer or regulator requirements. Certain jurisdictions may require additional personal disclosures.

Skills

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Pay

The estimated starting compensation range for this role is $22.00–$25.00 hourly USD, based on a good-faith assessment at the time of posting. Actual compensation may vary depending on skills, experience, education, and geographic location.

Benefits

• 401(k) savings plan with company contributions
• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Tuition reimbursement
• Wellness programs