Field Service Tech I

About the role

PGT Windows & Doors, part of MITER Brands, is seeking a customer-focused Field Service Technician I to join our team in Pompano Beach, FL.

Responsibilities

• Represent PGT and MITER Brands professionally at all customer locations.
• Diagnose window and door product issues and perform repairs in the field.
• Communicate courteously and professionally with customers, coworkers, builders, and distributors.
• Complete assignments from Team Leaders and Senior Field Service Technicians, including picking up and delivering parts, supporting warehouse operations, and assisting with field repairs.
• Absorb and assist senior technicians with lifting, carrying, and installing parts and tools at customer sites.
• Clean installed products as needed and ensure customer homes and job sites are returned to their original condition.
• Safely operate a variety of hand tools and power tools.
• Utilize iPads, laptops, and other mobile devices to review schedules, document service events, and communicate updates.
• Accurately document observations, repairs performed, and corrective actions taken using company software.
• Submit completed service documentation in a timely manner.
• Collaborate with fellow Field Service Technicians on larger service projects.
• Maintain inventory levels of service parts, materials, and supplies in both the warehouse and service vehicle.
• Inspect incoming parts to ensure they meet quality standards and document any issues requiring replacement.
• Absorb and assist with unloading delivery trucks as scheduled.
• Maintain service vehicles in a clean, safe, and operational condition.
• Follow all company safety policies, procedures, and work practices.

Qualifications

• High school diploma or GED preferred.
• Basic knowledge of windows and doors.
• Knowledge of the safe use of hand and power tools.
• Strong customer service and communication skills.
• Ability to use computers, tablets, and mobile devices for documentation and communication.
• Proficiency with Microsoft Outlook and Windows-based applications.
• Ability to work independently and as part of a team.
• Clean driving record in accordance with PGT's safe driving policy.
• Valid Driver's License.

Preferred

• Previous experience in field service, construction, maintenance, installation, repair, or related trades.
• Experience working directly with homeowners and customers.
• Bilingual English/Spanish skills.
• Aerial Lift Certification or the ability to become qualified within six months of hire.

Skills & Competencies

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and interpersonal abilities.
• Professional demeanor and strong communication skills.
• Ability to exercise sound judgment and make effective decisions in the field.
• Strong organizational and documentation skills.
• Ability to identify potential issues and escalate concerns appropriately.
• Dependable, self-motivated, and team-oriented.

Physical Requirements

• Ability to lift, carry, push, and pull materials, parts, tools, and equipment throughout the workday.
• Ability to stand, walk, bend, kneel, climb, and reach frequently.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to safely operate hand tools, power tools, and service equipment.
• Ability to read a tape measure and perform basic mathematical calculations.

Work Environment

• Field-based position requiring travel to customer homes, construction sites, and commercial locations.
• Frequent interaction with homeowners, builders, distributors, and other customers.
• Exposure to varying weather conditions and construction environments.
• Regular use of service vehicles, hand tools, power tools, and mobile technology.
• Mandatory overtime as needed to support customer and business requirements.

Why Join PGT?

As part of MITER Brands, one of the nation's leading manufacturers of residential windows and doors, PGT offers employees the opportunity to build a rewarding career with a company known for quality, innovation, safety, and customer satisfaction. Join a team where your work directly impacts the customer experience and contributes to the success of an industry leader.

What We Offer

• Comprehensive benefits package including competitive pay, a 401(k) with company match, and generous paid time off.
• Health & Wellness benefits such as medical, prescription drug, dental, vision, and telehealth services.
• Financial protection through life insurance, disability insurance, and accident insurance.
• Additional benefits like legal insurance, identity theft protection, pet insurance, and team member discount programs.

Work Authorization And Sponsorship Disclosure

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.