Technician Field Services I

About the role

As a Field Service Technician, you will maintain and service IGT equipment at Retailer (customer) locations. You will respond to dispatches, drive to customer sites within a designated zone, and handle the installation, removal, or repair of lottery equipment and communication devices.

Responsibilities

• Transport, install (if applicable), and maintain IGT equipment, replacement parts, tools, and other materials in an organized manner.
• Attend driver training and adhere to IGT’s vehicle policy for the use and maintenance of the company vehicle.
• Maintain equipment to ensure continuous operation of IGT systems.
• Troubleshoot and restore malfunctioning equipment in the field, including swapping failed components, cleaning, or making minor adjustments.
• Communicate effectively with Dispatchers, accurately reporting activity, arrival/departure times, and details of equipment failures and resolutions.
• Deliver marketing supplies and consumable parts (e.g., paper, ribbons, betslips) and track inventory.
• Provide basic training to new Retailers or refresher training to those needing procedural corrections (e.g., changing paper and ribbon).
• Complete forms for reporting activities, equipment issues, and recommendations for procedural improvements.

Requirements

• High school diploma or GED equivalent.
• 1+ years of experience in a customer service-related position.
• 1+ years of experience in technical repairs.
• Valid driver’s license, clean driving record, and ability to correctly perceive colors.

Physical Requirements

• Ability to climb a ladder and lift/carry equipment up to 50 pounds over significant distances (e.g., from a vehicle to a retailer’s location or rooftop).
• Ability to sit and drive for prolonged periods, demonstrate dexterity with tools, and work with moving parts/electrical current.
• May work at heights (e.g., rooftops), in close quarters, or be exposed to inclement weather during installations.

An offer of employment is contingent upon obtaining security clearance and meeting pre-employment requirements, including reference checks, background checks, and (where applicable) physical and drug testing. Certain jurisdictions may require additional personal disclosures (e.g., financial records, character references).

Skills

• Building collaborative relationships
• Decision-making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Pay

The estimated starting compensation range for this role is $22.37–$27.96 USD per hour, based on skills, experience, education, and geographic location. Actual compensation may vary.

Benefits

• 401(k) savings plan with company contributions
• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Tuition reimbursement
• Wellness programs (subject to eligibility requirements)
• Bonus or commission opportunities (role-dependent)