Fire Alarm & Security Service Manager

About the Role

The Fire Alarm & Security Service Manager provides oversight of the overall management, operations, and financial performance for the assigned area(s). This role acts as a subject matter expert to achieve communicated objectives including profitability, growth, and overall performance metrics.

Essential Job Duties

• Oversee the assigned fire alarm & security department service work
• Responsible for financial performance as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin and overhead
• Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the department
• Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines
• Achieve departmental objectives through enhancement and improvements of operations and processes
• Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for talent requirements
• Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet departments
• Manage work performed within assigned area including spot checks, ride-a-longs and ongoing training
• Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction
• Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling
• Review and track routes for each Technician and adjust when needed to approve route efficiency; train on how to schedule efficiently
• Performance of monthly shop meetings with field and office staff: Safety Toolbox Talks
• Attend and monitor install project meetings and other coordination meetings, as needed
• Oversee coordination and execution of inspections and service jobs in assigned area
• Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
• Ensure correct and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling
• Review the Shop's material preparation, orders, job staging and tool preparation appropriate for job scheduling
• Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved
• Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement
• Oversee communication of assigned area and Billing department for accurate and timely invoicing practices
• As assigned, oversee the sales department with business development to achieve increased market share in the assigned area
• Participate in quote presentation for legacy customers
• Promote and coordinate continuing education and certification of employees
• Perform Technician duties as necessary for overall goal achievement
• Other duties may be assigned

Qualifications

Education, Training, Certifications

• High School Diploma or equivalent, required
• Bachelor's degree in Business or equivalent, preferred
• NICET or state specific certification, preferred

Experience, Knowledge, Skill Requirements

• 7 years Fire Life Safety Industry experience, specifically in Fire Alarm, required
• NICET Level 1 Fire Alarm Certification, required
• Fire Alarm Systems Agent (FASA) Certification, required
• 7 years of professional computer skills
• 3 years Supervisory experience within Fire Alarm

Communication Skills

• Must have the ability to effectively read, write and communicate in English with employees and customers

Systems and Software Skills

• 3 years using business intelligence systems, Sage 300 CRE, or similar, preferred

Other Qualifications

• Valid driver's license with acceptable driving record required
• Must be able to comply with SFP's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
• Must be able to travel 90% of the time, locally

Physical & Work Environment Requirements

Physical Requirements

• While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift
• Employee is required to see in color, close and far distances, peripheral, depth, and adjust focus
• Employee will occasional be required to balance, crouch, drive, kneel, lift >50lbs, sit, stoop, twist, and work at heights

Work Environment

• Employees will regularly be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise
• Employee will occasionally be required to work indoors in an office setting, work alone and with others
• Employee must consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations

Benefits

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program