Fire Alarm & Security Service Manager

About the role

The Fire Alarm & Security Service Manager oversees the management, operations, and financial performance of the assigned area(s) in the fire alarm and security industry. This role requires a strong background in fire life safety, with a focus on fire alarm systems. Key responsibilities include overseeing departmental operations, financial performance, and ensuring compliance with local, state, and federal regulations.

Responsibilities

• Oversight of the assigned fire alarm & security department including inspections & services & installations.
• Financial performance, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin and overhead.
• Communication and strategizing with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the department.
• Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines.
• Achieve departmental objectives through enhancement and improvements of operations and processes.
• Manage work performed within assigned area including spot checks, ride-a-longs and ongoing training.
• Review and track routes for each Technician and adjust when needed to approve route efficiency; train on how to schedule efficiently.
• Perform monthly shop meetings with field and office staff: Safety Toolbox Talks.
• Attend and monitor install project meetings and other coordination meetings, as needed.
• Oversee coordination and execution of inspections and service jobs in assigned area.
• Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
• Ensure correct and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling.
• Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling.
• Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
• As assigned, oversee the sales department with business development to achieve increased market share in the assigned area.
• Promote and coordinate continuing education and certification of employees.
• Perform Technician duties as necessary for overall goal achievement.

Qualifications

• High School Diploma or equivalent, required.
• Bachelor’s degree in Business or equivalent, preferred.
• NICET or state specific certification, preferred.
• 7 years Fire Life Safety Industry experience, specifically in Fire Alarm, required.
• NICET Level 1 Fire Alarm Certification, required.
• FIRE Alarm Systems Agent (FASA) Certification, required.
• 7 years of professional computer skills.
• 3 years Supervisory experience within Fire Alarm.
• Must have the ability to effectively read, write and communicate in English with employees and customers.
• Systems And Software Skills: 3 years using business intelligence systems, Sage 300 CRE, or similar, preferred.

Physical & Work Environment Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
• Physical Requirements: While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift
• Work Environment: Employees will regularly be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will occasionally be required to work indoors in an office setting, work alone and with others.