Service Administrator - Fire Alarm

Key Responsibilities

• Receive overflow service calls coming into service coordinators to provide a better customer experience for our valued customers.
• Providing backup to service coordinators for scheduling services.
• Reviewing all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.
• Efficiently manage and complete service tasks, collaborating closely with service coordinators to ensure smooth operations.
• Maintain and process inspection documentation as required during the job completion process.
• Aid Service Manager in tracking and addressing all jobs that are reopened due to missing information.
• Serve as the primary liaison to 3rd party portals helping to maintain compliance to customer and municipality requirements.
• Communicate to the sales teams when a quote is needed that was identified during a service call.
• Serve as the point of contact for all 3rd party portals (IROL, etc.).
• Ensure work order extensions are requested in customer portals as required.
• Aid with customer set up needs as needed.
• Send proforma invoices to customers that require this so that a purchase order can be issued.
• Identify customers where we are not currently performing on all service lines and communicate with sales team the opportunities for additional service line sales.
• Complete special projects as required.
• Offer suggestions and solutions on improving efficiency of general procedures.
• Assist with sending out quotes for existing customers that need a current quote to issue a purchase order for the service.
• Aid with research and updating quotes for existing house customers.
• Develop positive and ongoing relationships with customers and team members.

Qualifications

• Bachelor's degree in Fire Protection, Safety, Engineering, or related field.
• Minimum of 2 years of experience in fire protection and safety services.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.