Client Service Manager - Fire Alarm Systems

About the role

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. They ensure the financial performance of service agreements and customer satisfaction.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

Requirements

• High school diploma or state-recognized GED
• On-the-job experience working within:
• The Building Technology industry
• Engineering Fire Alarm systems
• NICET Level 1 certification required
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program

Qualifications

• Basic Qualifications: High school diploma or state-recognized GED, On-the-job experience working within the Building Technology industry, Engineering Fire Alarm systems, NICET Level 1 certification required, Experience with Microsoft Office and business software systems, Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program, Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Preferred Qualifications: NICET Level II preferred, Associate degree from a two-year/technical college or bachelor's degree, Previous background in installation, Inspections, troubleshooting, programming for Fire Alarm systems, Demonstrated experience in the building technology industry, NYC S98 certificate of fitness

Benefits

You will benefit from a variety of health and wellness benefits offered by Siemens. Details regarding our benefits can be found here.

Pay

The pay range for this position is $60,476 - $103,673 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Schedule

Details regarding the schedule can be found in the job description or by contacting the hiring manager.